The Acocks Green Medical Centre

Had a few issues with this service. Reception staff are not friendly at all. No Communication. However they are excellent with sending out med packs, and printing off letters on time. For an individual who has a diagnosis of bipolar disorder staff show no understanding and are very rude and abrupt.

It was difficult to get in touch during lockdown. Hard to get through in the mornings, all appointments go quickly and have to call back in afternoon.

Doctor misdiagnosed me, I had an enlarged kidney.

Always hard to get through for an appointment. Had to use a support service and get someone to collect my prescription from the city centre - ill with Covid.
Experienced rude GPs in the past too.
Always asked questions which require me to declare my sexuality.

Everytime I try and call at 0830 to get an appointment I have never been successful. I am always waiting in line and in the end I have to end the call because I am either driving, school run or at work. It is just impossible. I tried to call yesterday (16/11/2021) at 15:35, 15:36, 15:37 & then again at 16:43 I enquire about my referral and other things but I said it was closed due to a coronavirus emergency. Everytime I have tried to contact them there is always something which Is going on there. Its just impossible.

New doctors now..some receptionist want training in people care, manners & respect

Terrible surgery! Reception staff are all new with no experience. If you can get through in half an hour you’re lucky, only to be told there are no call backs available and try again tomorrow. When I went to collect a letter that was important the receptionist had managed to lose it within 10 minutes. When told the practice secretary had only just printed it she became flustered. I was told she was going upstairs to check, she printed a copy of the letter which was not on the correct paper or signed. She then had the cheek to charge £25 for the letter. This is one of a few examples of poor service I could give. There are no regular doctors for continuation of care. Trying to collect a repeat prescription took 3 visits as the receptionist had no idea where it was or if it had even been done. Terrible practice!
Prize Draw Data

I have been miss diagnosed, i have had them not call me for my phone calls, i have had them tell me I have to go to A&E because they couldn’t see me even though there was nothing seriously wrong with me. When i pick up prescriptions there i have to ask the pharmacist how to take them and if theres any side affects i need to look out for as they dont tell you anything when handing them over. Honestly the only positive ive got to say about them is one of there reception team member was extremely kind and patient with me when i rang up to make an official complaint! And would you believe the very next day i got a phone call off them asking me if i was able to get to the surgery as doctor would like to see me!!!! It shouldn’t take s complaint to make that happen!. If someone has been ill for over a month you would want to be seeing them to get to the bottom of what’s wrong!.

They are very rude on the phone and don't stick to times which interferes with my children's appointments

Absolutely rubbish cant ever get an appointment and staff need further training.