West Heath Surgery

Before Covid relatively good service and easy access to appointments. Now very hard to get face to face app (yet I can go and see my hairdresser/osteopath!)

Responsive and good advice.

Bad experience. Booked appointment for my son but they never call me

Outstanding GP service, always reactive, helpful, kind, organised.

Efficient vaccination service, able to get at least a telephone call with a doctor with not too much wait sometimes

Overall good service from doctors, nurses, and other staff.

Fantastic.

Very disappointing.

From the beginning, this surgery proved useless in providing any reasonable service. Doctors very reluctant to refer to specialists and only did so once an emergency situation (of their own making) materialized.
Doctors failing to provide reviews that they themselves had suggested.
Nurses cancelling appointments and going off shift during pre-planned appointments.
Basically, this surgery couldn't get anything right and consistently failed in 'open goal' type, 'no-brainer' situations. Very frustrating and costly to one's mental health.
I was completely directing my own health care under their 'service.'
West Heath Surgery is hazardous to your health and should have a government health warning.

I had an appointment to discuss the results of an MRI scan on my back. The woman totally ignored me, i was the only person in the waiting room. I complained at reception who made a call. I was then told she would see me. I told them no thanks!! To be left sitting when they had no one with them is totally unaceptable.