West Heath Surgery

Thank you for leaving feedback on our page. We are pleased to hear that you are satisfied with the performance of our clinical team however we are concerned about the comments made regarding members of our administrative team and our manager.
The Surgery has consistently received praise for the attentiveness and care shown by our administrative team- we would be grateful for further communications to be made at info.westheathsurgery_sbpct@nhs.net so further clarity on these comments can be obtained, thus allowing the Surgery to improve in an area in which you feel we are lacking.
Thank you once again for the time taken to leave your thoughts on this page.
Regard,
West Heath Surgery

We are sorry to hear that you are not satisfied with our services and our availability of appointments.
Since January 2025, the Surgery has managed to offer over 43,000 appointments to our patients and are consistently striving to increase this capacity even further.
We are sorry that despite our efforts you have still faced difficulty in obtaining appointments. Appointments can now be requested for routine purposes through our website, with our urgent appointments for acute presentations being realised at 8:30am on each day, for that day.

Kind regards,
West Heath Surgery

Thank you for your kind message, particularly as you are no longer a patient with us. We are pleased that you were satisfied with our service during your time as a registered patient and wish you all the best in the future,
West Heath Surgery

We are sorry to hear of your dissatisfaction towards our service, in particular the wait time for appointments.
Whilst the Surgery are aware of extended wait times for routine appointments due to the unprecedented pressure the Health Sector is facing, our appointments are released 6 weeks at a time in an effort to reduce wait times by protecting routine appointment availability.
A proportion of our appointments are made available on the day and are reserved for urgent, acute medical needs to meet the demands of our local community. The Surgery and its management team are consistently striving to increase its clinical capacity in this area due to the heightened needs from our patients. Whilst this recruitment drive is being initiated, our administrative team are endeavouring to ensure that patients still see a clinician within an appropriate time frame, allocated towards the appropriate appointment type.
Once again, we are sorry to hear of your dissatisfaction. Should you wish for this to be discussed further, please email us at info.westheathsurgery_sbpct@nhs.net

Thank you for commenting on our healthwatch page. We are pleased to hear of your satisfaction towards our appointment system and that our telephone processes have worked for you.
Kind regards,
West Heath Surgery

Thank you for leaving your review on our healthwatch page. We are delighted to hear that you are pleased with the services we provide, in particular towards your diabetic needs.
Kind regards,
West Heath Surgery

Thank you for leaving your feedback on the Healthwatch Birmingham page. We are pleased to hear that our clinical team are efficient in monitoring your healthcare needs and that you are satisfied with the service provided.
Kind regards,
West Heath Surgery

Thank you for providing feedback on your experiences with our service.
Whilst we are pleased to hear that you value our clinical input, we are sorry to hear of your disappointment over a lack of a home visiting service for non-housebound patients.
Due to the unprecedented high demand on our services, the Surgery has been required to implement policies that will not only ensure fairness to our entire patient list, but to also protect the capacity and resilience of our service, thus allowing us to treat our patients in a safe and consistent manner.

We hope that you can understand the justification behind this tough decision and thank you once again for you feedback.
Kind regards,
West Heath Surgery