West Heath Surgery

Great until you need an appointment, waited 4 months for a smear test to then be told there isn't even a back log any more absolute joke when I've had abnormal smears before. Don't get me started on normal appointments won't even see my son and haven't since he was 10 weeks old even though he stopped feeding had a raging temperature on a separate occasion then myself I haven't been able to see anyone for the whole of lockdown even thought I have a lot of conditions which I need blood tests for again not interested

Fantastic Gps. Great receptionists. Calls answered quickly. Appointments given promptly

Very well organised and professional

Not able speak to gp, messages passed through receptionists, advice given via reception staff.

I had an appointment to discuss a scan I had on my back. I arrived in plenty of time. After almost one hour(, I was the only person waiting) I went downstairs to receptionist and told her I was leaving as no one had called me. She asked me to wait while she rang the physiotherapist. With that the person appeared out of no where and said she would see me now. I told her I was disgusted by her lack of concern and left.

Organisation was excellent, every correct procedure followed and no waiting time.

Very welcoming

Excellent. Very efficient. Staff all very friendly & patient & happy to answer all of my questions. Everyone socially distant. Plenty of hand sanitizer

The staff were friendly and helpful to me and made me calm to get the vaccine

Very quick and efficient.