West Heath Surgery

Thank you for taking the time to leave your thoughts on the healthwatch website.
We are pleased to hear that you are currently pleased with the service we are providing. Should you have any further feedback, please let us know.
Many thanks,
West Heath Surgery

Thank you for providing feedback on your recent experiences with the Surgery. Whilst we are happy to hear that you have managed to obtain an appointment for your children with our Practice Nurses (as we do not have a pediatrician at the Surgery), we are sorry to hear that you have struggled to do so for yourself. The Surgery has recently increased its GP capacity- we hope that this growth in our clinical team will ensure patients receive an appointment much sooner.

Thank you for your feedback. We are happy to hear that you have managed to obtain appointments for your Children and we hope the level of clinical service provided was to your satisfaction.

Thank you for providing feedback on the positive experiences you have had with the Surgery- we are pleased that our appointment systems have worked for you and you have been able to obtain your necessary appointments.

Thank you for your feedback. We hope that you have continued to receive the appropriate support needed for this condition and wish you a speedy recovery.
The West Heath Surgery team,

Thank you for your feedback- we will ensure the team are made aware of these positive comments,

Thank you for your compliments towards the Surgery's team. The Surgery are constantly developing its clinical capacity in an attempt to reduce our wait times for appointments- we are sorry for you experiencing this delay in seeing a clinician and we hope that our patients are able to receive a suitable appointment in a more efficient timeframe soon.

We are sorry that you experienced such difficulty in trying to obtain a Covid-19 booster vaccine at West Heath Surgery. If you are unable to reach us through our telephone lines, please attempt to book in through the National booking system- in doing so, you will be able to check our availability and book in the most suitable appointment for you.

We are sorry to hear of your concerns regarding your recent experiences with the Surgery.
The Surgery offers a variety of appointments for our patients needs, with 'routine' slots being available for booking reasons such as Chronic disease management or follow-up appointments for prior concerns. 'Urgent' appointments are also available for acute concerns that present themselves and require more immediate attention, with these appointments being released on the morning of that day.
Whilst the Surgery is always looking at ways to increase our clinical capacity, our urgent appointments can often be used very quickly due to the diverse needs of our patients. We apologize if you have been unable to utilize these appointments.
We must also apologize for your experience when trying to obtain a Covid-19 vaccination: in the early stages of the program, vaccine supplies were limited with the centre needing to utilize an appointment based booking system to ensure minimal wastage of vaccine. Whilst the centre may have seemed quiet upon your arrival, the vaccination centre would have been unable to offer you a vaccine unless a prior booking had been made.
The Surgery had sent multiple communications to all patients who were eligible for a Covid-19 vaccination- if you had faced a delay in receiving any of your vaccines, please contact the Surgery on 0121 476 1135 to ensure your contact details are correct.