West Heath Surgery

We are sorry that you experienced such difficulty in trying to obtain a Covid-19 booster vaccine at West Heath Surgery. If you are unable to reach us through our telephone lines, please attempt to book in through the National booking system- in doing so, you will be able to check our availability and book in the most suitable appointment for you.

We are sorry to hear of your concerns regarding your recent experiences with the Surgery.
The Surgery offers a variety of appointments for our patients needs, with 'routine' slots being available for booking reasons such as Chronic disease management or follow-up appointments for prior concerns. 'Urgent' appointments are also available for acute concerns that present themselves and require more immediate attention, with these appointments being released on the morning of that day.
Whilst the Surgery is always looking at ways to increase our clinical capacity, our urgent appointments can often be used very quickly due to the diverse needs of our patients. We apologize if you have been unable to utilize these appointments.
We must also apologize for your experience when trying to obtain a Covid-19 vaccination: in the early stages of the program, vaccine supplies were limited with the centre needing to utilize an appointment based booking system to ensure minimal wastage of vaccine. Whilst the centre may have seemed quiet upon your arrival, the vaccination centre would have been unable to offer you a vaccine unless a prior booking had been made.
The Surgery had sent multiple communications to all patients who were eligible for a Covid-19 vaccination- if you had faced a delay in receiving any of your vaccines, please contact the Surgery on 0121 476 1135 to ensure your contact details are correct.