West Heath Surgery

We are sorry that you have had experienced delays when attending appointments- due to the high variety and increasing severity of clinical presentations at the Surgery, appointments may sometimes be delayed in the cases of medical emergencies.
We are truly sorry when patients experience delays however we hope that you can understand the obligations we have towards patients in urgent medical situations and their care needs when visiting the Surgery.
Kind regards,
West Heath Surgery

Thank you for your positive feedback- the Surgery is truly grateful for this recognition!
Kind regards,
West Heath Surgery

Thank you for your positive comments, the Surgery truly appreciates the time and effort made in posting these on a public forum.
Kind regards,
West Heath Surgery

Thank you for taking the time to leave your review on this forum. We understand that during peak periods of demand, obtaining an appointment may not be as easy as we would like.
Please be assured that the Surgery are consistently working hard to increase our clinical capacity, thus increasing the amount of clinical appointments we can offer.
Kind regards,
West Heath Surgery

Thank you for leaving such wonderful feedback on our Healthwatch page- such comments are greatly appreciated by the Surgery and its team!
Kind regards,
West Heath Surgery

The Surgery would like to thank you for making the effort to leave your feedback on this page. We are happy to hear of your satisfaction regarding our clinical performance and we hope that you continue to be satisfied with our services.
Kind regards,
West Heath Surgery

Thank you for leaving your feedback on this page. We are happy to hear that you are satisfied with our service however, if you have any further suggestions on areas in which we could improve, please do not hesitate in letting us know.
Kind regards,
West Heath Surgery

Thank you for leaving your feedback on our Healthwatch page. The Surgery are delighted to hear of your satisfaction with our service and we are happy to hear of your ease in obtaining an appointment.
Kind regards,
West Heath Surgery

Thank you for leaving your comments on this page. Whilst we are pleased to hear you are satisfied with our service, the Surgery will take on board your suggestion for a dementia specialist for future clinical assessments.
If you require social support to assist in this case, Gateway social prescribing services are available to speak to- please contact the Surgery for further information and an appointment.
Kind regards,
West Heath Surgery

We apologize that the information provided to you regarding a referral was found to be vague and unclear. When dealing with and processing referrals linked to Secondary care or specialist fields, the Surgery has no influence over the wait times or how these departments operate, with this information often being very difficult to obtain.
Should you wish to seek further clarity on our referral processes, please contact the Surgery on 01214761135 or email at info.westheathsurgery_sbpct@nhs.net to speak to our secretarial team.
Kind regards,
West Heath Surgery