West Heath Surgery

Thank you for taking the time to leave your feedback on our page. As a highly busy Surgery, we understand that obtaining an appointment can be difficult however we would like to assure you that the Surgery management team are consistently reviewing our operations and taking actions to improve our efficiency and increase clinical capacity. For the month of December 2024, the Surgery offered 5010 clinical appointments- this is just under 0.5 per patient, with us still looking at improving upon this figure further.
Kind regards,
West Heath Surgery

Thank you for leaving feedback on yours's and your child's experiences with the Surgery. We are pleased that you are happy with your service and hope to continue to deliver to you and your child's healthcare needs as they grow.
Kind regards,
West Heath Surgery

We are sorry that you have had experienced delays when attending appointments- due to the high variety and increasing severity of clinical presentations at the Surgery, appointments may sometimes be delayed in the cases of medical emergencies.
We are truly sorry when patients experience delays however we hope that you can understand the obligations we have towards patients in urgent medical situations and their care needs when visiting the Surgery.
Kind regards,
West Heath Surgery

Thank you for your positive feedback- the Surgery is truly grateful for this recognition!
Kind regards,
West Heath Surgery

Thank you for your positive comments, the Surgery truly appreciates the time and effort made in posting these on a public forum.
Kind regards,
West Heath Surgery

Thank you for taking the time to leave your review on this forum. We understand that during peak periods of demand, obtaining an appointment may not be as easy as we would like.
Please be assured that the Surgery are consistently working hard to increase our clinical capacity, thus increasing the amount of clinical appointments we can offer.
Kind regards,
West Heath Surgery

Thank you for leaving such wonderful feedback on our Healthwatch page- such comments are greatly appreciated by the Surgery and its team!
Kind regards,
West Heath Surgery

The Surgery would like to thank you for making the effort to leave your feedback on this page. We are happy to hear of your satisfaction regarding our clinical performance and we hope that you continue to be satisfied with our services.
Kind regards,
West Heath Surgery

Thank you for leaving your feedback on this page. We are happy to hear that you are satisfied with our service however, if you have any further suggestions on areas in which we could improve, please do not hesitate in letting us know.
Kind regards,
West Heath Surgery

Thank you for leaving your feedback on our Healthwatch page. The Surgery are delighted to hear of your satisfaction with our service and we are happy to hear of your ease in obtaining an appointment.
Kind regards,
West Heath Surgery