West Heath Surgery

Thank you for leaving your feedback on our page. We are pleased to hear that you are satisfied with our services however, if you would like more continuity within your healthcare, the Surgery does provide the option of arranging follow up appointments with a clinician you are more familiar with- please request this clinician upon your next contact with the Surgery.
Please note however, our call handlers may deem it more medically suitable to arrange appointments of an urgent nature with the next available clinician.
Kind regards,
West Heath Surgery

Dear Patient,
Thank you for leaving your feedback. We are highly pleased to hear that you are happy with the services we have provided to you and your daughter so far and we hope to continue to do so.
Many thanks,
West Heath Surgery

Thank you for leaving your thoughts and feedback on our page- we are delighted to hear of your recognition towards the Surgery's team and we hope to continue to provide this level of service to you, when required.
Kind regards,
West Heath Surgery

Thank you for leaving your feedback on the HealthWatch page. We are pleased to know that the Surgery is catering to your requirements in a satisfactory manner.
Thank you once again,
West Heath Surgery

Thank you for not only your efforts in leaving your feedback on this page, but for your ongoing loyalty with the Surgery.
We are sorry to hear that the appointment system is not as satisfactory as it has been previously- if you have any suggestions on how to improve this area of our service, please email info.westheathsurgery_sbpct@nhs.net or contact us on 0121 476 1135; the views and experiences of our Patients are most welcomed with our Patient Participation Group!
Kind regards,
West Heath Surgery

The Surgery are sorry to hear that you have been dissatisfied by the performance of our administrative team.
Due to the Surgery normally receiving positive feedback about our administrative teams performance, please email info.westheathsurgery_sbpct@nhs.net with further details to help us develop our services further.
Kind regards,
West Heath Surgery

Thank you for leaving your feedback. The Surgery are pleased to know that a member of our clinical team was able to treat you efficiently and effectively with a positive outcome!
Thank you once again,
West Heath Surgery

We are sorry to hear that you have not been satisfied with the Midwife team, based out of West Heath Surgery.
As the GP Surgery has no direct affiliation to the Midwifery team, your feedback will be passed on to the relevant individuals.

Kind regards,
West Heath Surgery

We apologise if you have experienced any delays in appointment times. Due to the unprecedented demands on healthcare services, the Surgery's clinicians often find themselves in situations not suitable for a GP setting. Due to our duty of care, we are required to provide treatment to these patients in emergency situations, which may result in an extended wait time.
We apologise for any inconvenience caused by these times and we are hopeful that you can understand the obligations our healthcare professionals have within these situations.
Kind regards,
West Heath Surgery

Thank you for leaving your positive message on our HealthWatch page.
The Surgery and its team sincerely appreciate your feedback.

Kind regards,
West Heath Surgery