West Heath Surgery
Feedback Rating
Based on 84 reviews
Reviews (84)
I use A&E instead of my GP
December 18, 2023
It's nearly impossible to get an appointment. I go to A&E straight away rather than wasting my time on the phone to get a GP appointment.
Been okay so far
December 4, 2023
I changed to them recently. They have been okay on the couple of occasions I've seen them and seen the midwife there which has also been fine.
I never have any issues with them
November 23, 2023
They are good. I never really have any issues with them. I can see a GP and I can see a nurse, though I know I only use them when I really need to. I will always seek advice from my pharmacist before entering the GP.
You can get appointments for children.
November 23, 2023
I have seen my midwife there for the past 12 weeks and they made an appointment for the 20 week scan. They are alright in general at getting appointments if you need them. You are more likely to get an appointment for your child than yourself.
The questions asked are not beneficial.
October 24, 2023
I phoned them and they told me to go to the hospital. They call me every 12 months and talk me through the process. They've changed as just before the pandemic, I didn't have a check up for 3 years. The first one I had was last year and they didn't ask any dementia related questions. It's a hub surgery and other patients get sent there with the new one. All she said was she was a locum and didn't specialise in dementia and it didn't feel beneficial. The doctors used to have an audiologist but they left and now they refer to Specsavers and you get the care for free.
Very clean and good staff.
October 24, 2023
Mom went for minor surgery. All went well and the staff and the surgery was very good. It was very clean.
They arranged for me to go to hospital.
October 16, 2023
Sometimes they're alright. Sometimes not. I called them to come out to me because I was bad with my knees and they didn't come out. They did sort for me to go to the hospital though.
Not quick enough.
October 3, 2023
Not quick enough. My mom calls up for me and it takes ages to get through on the phone. It's quicker if you go in to book and it's okay to be seen then.
Reception staff are rude.
October 3, 2023
Reception staff are very rude and don't try to engage with patients at all.
Busy all of the time.
October 3, 2023
They are busy all of the time and you have to call them for hours and still can't get hold of them.
