West Heath Surgery

We are sorry to hear that you have recently struggled to obtain an appointment at the Surgery.
With a recent drastic increase in respiratory cases of young children, demand on our services has risen by nearly 40% since December. West Heath Surgery has developed a Pediatric respiratory clinic to help manage this spike in demand and we hope that this helps effect our capacity of routine appointments.

Thank you for taking the time to leave your feedback on this forum. Whilst we are pleased to hear that you are happy with the clinical care you receive from our Doctors, please accept our apologies if you are not able to obtain an appointment at your convenience.
The Surgery is always looking at ways to evolve in order to increase its clinical capacity for its patients. Please be assured that your feedback has been noted and we hope we are able to provide a more timely appointment for you in due course.
Many thanks,
West Heath Surgery

Thank you for taking the time to leave your thoughts on the healthwatch website.
We are pleased to hear that you are currently pleased with the service we are providing. Should you have any further feedback, please let us know.
Many thanks,
West Heath Surgery

Thank you for providing feedback on your recent experiences with the Surgery. Whilst we are happy to hear that you have managed to obtain an appointment for your children with our Practice Nurses (as we do not have a pediatrician at the Surgery), we are sorry to hear that you have struggled to do so for yourself. The Surgery has recently increased its GP capacity- we hope that this growth in our clinical team will ensure patients receive an appointment much sooner.

Thank you for your feedback. We are happy to hear that you have managed to obtain appointments for your Children and we hope the level of clinical service provided was to your satisfaction.

Thank you for providing feedback on the positive experiences you have had with the Surgery- we are pleased that our appointment systems have worked for you and you have been able to obtain your necessary appointments.

Thank you for your feedback. We hope that you have continued to receive the appropriate support needed for this condition and wish you a speedy recovery.
The West Heath Surgery team,

Thank you for your feedback- we will ensure the team are made aware of these positive comments,

Thank you for your compliments towards the Surgery's team. The Surgery are constantly developing its clinical capacity in an attempt to reduce our wait times for appointments- we are sorry for you experiencing this delay in seeing a clinician and we hope that our patients are able to receive a suitable appointment in a more efficient timeframe soon.