West Heath Surgery

Very disappointing.

From the beginning, this surgery proved useless in providing any reasonable service. Doctors very reluctant to refer to specialists and only did so once an emergency situation (of their own making) materialized.
Doctors failing to provide reviews that they themselves had suggested.
Nurses cancelling appointments and going off shift during pre-planned appointments.
Basically, this surgery couldn't get anything right and consistently failed in 'open goal' type, 'no-brainer' situations. Very frustrating and costly to one's mental health.
I was completely directing my own health care under their 'service.'
West Heath Surgery is hazardous to your health and should have a government health warning.

I had an appointment to discuss the results of an MRI scan on my back. The woman totally ignored me, i was the only person in the waiting room. I complained at reception who made a call. I was then told she would see me. I told them no thanks!! To be left sitting when they had no one with them is totally unaceptable.

Good staff and convenient opening hours. I am very happy from the level of care provided.

Just recovering from heart failure operation pacemaker/defubulater inserted nurse took my sutures out yesterday she did an excellent job without any pain. I was not kept waiting

For personal reason I can not enclose, I felt the GP service local to me was a bit poor. They didn't listen. They didnt corespond to my needs

I feel listened to, they help signposted me the right information. I feel respected.

The service is good for people to go to.

I've suffered with blocked ears on and off for years. I'd tried getting into my usual GP practice, but they were unable to fit me in for ages. The staff at West Heath were completely different. They treated me the very next day. They were very professional. It was great to have my hearing back, and to be pain-free. Highly recommended!

This surgery is excellent and they provide loads of different services. The staff are so friendly and make you feel looked after. This is the best doctors i have ever been registered with.