Wychall Lane Surgery

Dear patient
Thank you so much for your feedback and 5 stars, much appreciated.

The frustration in waiting for a GP appointment is, unfortunately, a widespread issue affecting all of us.

WLS attempts to address this issue by offering patients different options to secure an appointment.

None urgent appointments can be booked via a V consult, which is a form submitted via our website; once submitted, the patient will be contacted within 3 working days with an appointment.
You can also find the LIVI app on our website, which is a FaceTime consultation with a local GP.

Not all medical issues need treatment by a GP. Pharmacy First is an NHS scheme whereby a prescribing pharmacist offers a full consultation and then treats the patient.
Please see like below for more details

https://www.nhs.uk/nhs-services/pharmacies/how-pharmacies-can-help/

I hope some of the information provided is of some use to you and once again, I thank you for sharing your feedback.

Kind regards
Jo
Wychall Lane Surgery

Dear patient,
Thank you for your feedback.
I can fully understand your concerns for your partner and I’m sorry to read about his recent hospital admission.

Regarding Covid vaccines, as a practice, we are only allocated a number of vaccines and once they’re gone, we’re unable to secure anymore. I would advise you to call 119 and explain the situation.

If you need to speak with us further, please contact the surgery and ask to speak to the Reception Manager.

Kind regards
Jo
Wychall Lane Surgery

Dear patient,
I’m so sorry to read that we were unable to reach your expectations for this issue. I do hope by now that you have seen a GP?
If not, I urge you to please contact the surgery for an appointment.

If you are unable to get through via phone, please come in and speak to reception staff, who will arrange an appointment for you.

Kind regards
Jo
Wychall Lane Surgery

Dear patient,
Thank you so much for your feedback and 4 stars.

It’s so important that patients have trust and confidence in their health care provider, so we’re pleased to read that you feel at ease in our care, thank you.

I will share your feedback with the GP’s and wider team.

Kind regards
Jo
Wychall Lane Surgery

Dear patient,

Thank you so much for your kind feedback and 5 stars, we really appreciate it.
We’re especially thankful for your recognition of our reception team, who we are very proud of. They work so hard to ensure the surgery runs as smooth and efficient as possible.

I will share your feedback with all practice staff.

Kind regards
Jo
Wychall Lane Surgery

Dear patient,
Thank you for sharing your experience with us. We use all feedback to help improve our services.

We’re aware that phone lines into the surgery are busy and how frustrating this is for patients. We’ve recently installed a new phone system that allows you access the option to request a callback, we’ve had some very positive feedback about the system.

It’s annoying having to install an app for a FaceTime consultations, but once it’s installed, it’s there for easy future access. You can also complete a v consult via our website and a member of staff will be in touch with an appointment date within 3 working days. Please do note that this option is for non urgent issues.

We can offer you evening and Saturday appointments at the local hub surgery.

We’re also in the middle of cold and flu season, which means we’re exceptionally busy and of course, our own staff are not exempt from this.

I hope some of the above information will be useful to you in the future.

Once again, thank you for talking the time to leave your feedback.

Kind regards
Jo
Wychall Lane Surgery

Dear patient,
Thank you so much for your kind feedback and 5 stars, we really do appreciate it.

Kind regards
Jo
Wychall Lane Surgery

Dear patient,
Thank you for your feedback.

I'm sorry to read that you've been experiencing issues getting through to the surgery.

We've come a long way from the days of COVID. We have a new phone system that gives the option for a call back, without losing your place in the queue. Many patients find accessing our website and completing a V consult a quick and convenient way of securing an appointment. Appointments can also be booked via the NHS app or the Livi app which, again, can be accessed from our website.

I hope some of the above information will be of use to you for future bookings.

Kind regards
Jo
Wychall Lane Surgery

Dear patient,

Thank you so much for taking the time to share your feedback, we appreciate it.

We fully understand the importance of having continuity with a Doctor and the reception team will always do their very best to accommodate this where possible.

I will share your positive comments with the WLS team, thank you again.

Kind regards
Jo
Wychall Lane Surgery

Dear patient,
Thank you so much for taking the time to share your positive feedback, we really appreciate it.

I will share your kind comment with the GP’s and the team at WLS. Thanks again.

Kind regards
Jo

Wychall Lane Surgery