Wychall Lane Surgery

Dear patient,

Thank you for sharing your feedback, all of which we take very seriously.

We fully appreciate the frustration in obtaining an appointment with a GP and we're always looking for ways to improve waiting times and other services for our patients.

We have just installed a new phone system that has been very successful in reducing the amount of time that patients have to wait In a queue. The new system has an option for patients to select a call back, without losing their place. To date, we have had some very positive feedback about the new system.

We have also extended our phone line hours, so we no longer close the lines between 1 - 2pm.

We have access to extended hours, meaning we can offer our patients evening appointments at both Northwood Medical Practice and Collage Green Medical Practice, between 18:30 - 20:00. This option is very useful for patients who work full time hours.

For patients who have access to a computer or smart phone, there is the option to submit a v consult. This is an online form asking patients to detail their request and we will then respond within 3 working days.
https://m85071.thevconsult.net/

You may already be aware of the Livi app, which is a facetime consultant with a local GP, who can then prescribe any appropriate medications, treatments and referrals. Full details explained via the link below.
https://www.livi.co.uk/

I do hope that some of this information will be useful to you, and of course you are welcome to ask for any clarification and we'll be more than happy to help you.

Kind regards
Wychall Lane Surgery

Dear patient,
Thank you for taking the time to share your feedback.

I would like to take this opportunity to update you on a few changes at WLS. We are now operating a brand new telephone system which allows the caller to opt for a call back without losing their place in the queue.

We are also now able to secure per-bookable appointments up to 2 weeks in advance, which reduces the need for our patients having to call the surgery at 8am each morning.

If you have access to a computer or smart phone, we can book you a video call via the Livi app with a local GP. Or there is an option to go to our website and click the v consult link ( provided below) this is a straight forward online form that asks a few basic details, once submitted, a member of our reception team will be in contact with you, within 3 working days with an appointment offer. You can opt for a face to face appointment or a telephone consultation, depending on your needs and preferences.

There is also appointment availability via the NHS app. For patients who need evening appointments, we have the option to use the services at Northwood Medical Practice, which is situated not far away in Cotteridge.

V consult link:
https://m85071.thevconsult.net/

I hope you’ll find some of the above information useful to you.

Kind regards
Wychall Lane Surgery

Dear patient,
Thank you for sharing your feedback.
I just wanted to update you and let you know that we are now operating a brand new telephone system. This new system allows the caller to opt for a call back, without losing their place in the queue. This means you’re able to go about your morning without the hassle of holding onto your phone.
We’ve had some very positive feedback from patients who have used this option and found it very helpful.

I hope you find this update of some use to you. Please feel free to share your thoughts of the system should you find the need to use it.

Many thanks
Kind regards
Wychall Lane Surgery

Thank you for your feedback.

We're very sorry to read about your negative experience with our Diabetic Specialist. If you wish to discuss this further, I urge you to contact the surgery so we can arrange for a manager to call you.

We would also like to arrange for you to have another Diabetic review. If you wish to proceed with this option, please call the surgery to arrange this.

Kind regards
Wychall Lane Surgery

Dear patient,
Thank you for sharing your feedback.

Some patients do prefer to attend the surgery when the doors open at 8am in order book a same day appointment. Patients have given us feedback that they prefer this option as they find the wait on the phone line frustrating, which we completely understand.

I would like to take this opportunity to share that we now have a new phone system installed which has made a huge improvement on waiting times. The new system allows patients to opt for a call back without losing their place in the queue.
To date, we have received some very positive feedback from patients and one patient in particular no longer feels the need to attend the surgery in person to book appointments for himself and his wife.

I do hope that you find the above information useful and maybe, if you use the callback feature, you can come back here and update your experience with us.

Thank you again for taking the time to share your feedback.

Kind regards
Wychall Lane Surgery