Reviews (63)

I don't use online system

July 16, 2025
Generally good. Online is available but I usually go in person or call. I'm a dinosaur and a firm believer that you can't put down subtleties and nuances on paper. You have to be face to face.
Anonymous

Endless poor service delivery

May 28, 2025
Very slow moving. They keep you ages on the phone. They don't give you appointments and lose blood samples and test results. The list of poor service delivery goes on and on.
Anonymous

Excellent support

March 18, 2025
Excellent support provided by my GP during pregnancy. I can easily get an appointment with my own GP.
Anonymous

Reply from Wychall Lane Surgery

Dear patient
Congratulations on your pregnancy! And thank you so much for taking the time to leave us your feedback. It’s great to read that you have felt supported during such an important time.

Kind regards
Jo
Wychall Lane Surgery


Provider responded

Excellent care and support

March 11, 2025
Excellent care and support. I could not have wished for better. Very grateful. I always feel that I will be listened to and supported with my health concerns.
Anonymous

Reply from Wychall Lane Surgery

Dear patient,
It is wonderful to read your positive feedback - we are so pleased to know that you feel listened to and supported. I will share your comments with the GP’s and wider team at WLS.

Kind regards
Jo
Wychall Lane Surgery


Provider responded

Been good for over 50 years

January 28, 2025
The send me text messages to ask how I am and ask me to come in for blood tests and they get them arranged easily. I've been with them over 50 years and they have been good for all of them.
Anonymous

Reply from Wychall Lane Surgery

Dear patient,
Thank you so much for your positive feedback, we really appreciate it.

Kind regards
Jo
Wychall Lane Surgery


Provider responded

They listen and are helpful

December 3, 2024
They are good but you have to wait a long time to get an appointment. When you do get in, the GP or nurse listens and are helpful.
Anonymous

Reply from Wychall Lane Surgery

Dear patient
Thank you so much for your feedback and 5 stars, much appreciated.

The frustration in waiting for a GP appointment is, unfortunately, a widespread issue affecting all of us.

WLS attempts to address this issue by offering patients different options to secure an appointment.

None urgent appointments can be booked via a V consult, which is a form submitted via our website; once submitted, the patient will be contacted within 3 working days with an appointment.
You can also find the LIVI app on our website, which is a FaceTime consultation with a local GP.

Not all medical issues need treatment by a GP. Pharmacy First is an NHS scheme whereby a prescribing pharmacist offers a full consultation and then treats the patient.
Please see like below for more details

https://www.nhs.uk/nhs-services/pharmacies/how-pharmacies-can-help/

I hope some of the information provided is of some use to you and once again, I thank you for sharing your feedback.

Kind regards
Jo
Wychall Lane Surgery


Provider responded

A rubbish service

November 27, 2024
My partner is bed bound and I called for home visit for his covid and flu jabs but he was taken in to hospital very poorly. They called and I told them he was in hospital and advised to call when he was home which I did and was told that the nurse was off ill but would let her know. I got a call for another matter and so I asked about his jabs only to be told they had no more stock and he had missed out. He has a lot wrong with him and weak immune system. What a rubbish service.
Anonymous

Reply from Wychall Lane Surgery

Dear patient,
Thank you for your feedback.
I can fully understand your concerns for your partner and I’m sorry to read about his recent hospital admission.

Regarding Covid vaccines, as a practice, we are only allocated a number of vaccines and once they’re gone, we’re unable to secure anymore. I would advise you to call 119 and explain the situation.

If you need to speak with us further, please contact the surgery and ask to speak to the Reception Manager.

Kind regards
Jo
Wychall Lane Surgery


Provider responded

Couldn't get an appointment

November 25, 2024
I tried to call the GP but couldn't get through or get an appointment as I had a lump on my neck that kept getting bigger.
Anonymous

Reply from Wychall Lane Surgery

Dear patient,
I’m so sorry to read that we were unable to reach your expectations for this issue. I do hope by now that you have seen a GP?
If not, I urge you to please contact the surgery for an appointment.

If you are unable to get through via phone, please come in and speak to reception staff, who will arrange an appointment for you.

Kind regards
Jo
Wychall Lane Surgery


Provider responded

Warm and caring

November 11, 2024
Their warm, caring attitude helps me to feel at ease when discussing sensitive and personal issues. Though it can be hard to reach them they are very good.
Anonymous

Reply from Wychall Lane Surgery

Dear patient,
Thank you so much for your feedback and 4 stars.

It’s so important that patients have trust and confidence in their health care provider, so we’re pleased to read that you feel at ease in our care, thank you.

I will share your feedback with the GP’s and wider team.

Kind regards
Jo
Wychall Lane Surgery


Provider responded

Receptionists cant do enough for you

November 4, 2024
A very good GP and easy to get an appointment. Very helpful. You don't get rude receptionists here that everyone tells me about. They can't do enough for you.
Anonymous

Reply from Wychall Lane Surgery

Dear patient,

Thank you so much for your kind feedback and 5 stars, we really appreciate it.
We’re especially thankful for your recognition of our reception team, who we are very proud of. They work so hard to ensure the surgery runs as smooth and efficient as possible.

I will share your feedback with all practice staff.

Kind regards
Jo
Wychall Lane Surgery


Provider responded

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Wychall Lane Surgery

Contact

01216282345

11 Wychall Lane
Birmingham
B38 8TE

Location

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