Heartlands Hospital

I asked for other therapies but they shut it down. They do not understand that some therapies work well for me but because it's not the usual pathway of treatment they shut it down. They do not offer homeopathic treatments.

A&E staff are rude and clearly do not want to be there. The hospital a&e department is dirty with unusable toilets, pill pots lying around on the floor. Nurses have no idea why you are despite telling them 3 or 4 times. An absolute disgrace of a hospital a&e, the whole city knows the reputation but still have to go due the poor decisions. Disgusting from management disgusting from NHS no idea how it can be justified to pay so much council tax when clearly nothing goes into this hospital to put competent management and staff in.

Still waiting to see a doctor 4 hours in and still zero treatment!!

The waiting times at the hospital A&E
We have waited as long as 15 / 8 hours to see a doctor

Have tried to contact ultrasound, I can’t make appointment date. The number texted to me. 0121 425 0047, with appointment details “isn’t recognised”, switchboard unable to put me through/ no answer.

I went for a diabetic eye check up. Excellent support and information provided by staff.

I regularly go to pain management clinic. The staff are very helpful and provide excellent care and treatment.

I was referred onto Heartlands from my GP and sent an appointment for 2 weeks. Really good and no long waits.

I had a nuclear test here. I had to swallow a pill which wasn't great. I had the pill, then a scan and then I had to go back 7 days later. They were thorough and professional as well as caring too.

My mom died there after a cardiac surgery whilst she was on the ward due to complications. My sister and brother have had the same issues.

I went there with my brother who needed emergency support. They saw him straight away. A very good service.