Heartlands Hospital

They have been excellent. My husband is old and has cancer and he is well taken care of. The treatment is fantastic. The emergency response is excellent. The telephone service is good too.

I was at A&E on Saturday with my mom. It was chaotic. They did their best they can but the system is completely broken. It took 12 hours to see her. It is terrible. It's not the staff, it's the system. She had to have a blood infusion that takes about an hour and that is what were here for today. This is the worst I have seen the NHS in 20 years. The system is collapsing and underfunded.

The maternity urgent assessment unit has been good. The reception and communication is good. All has been okay so far.

Absolutely amazing. Very good care, regular check ups, great treatment and the midwives have been amazing. Communication is really good. They keep asking if I'm okay, how the pain is and it's reassuring to know they're keeping an eye on me.

They have been great at the day assessment unit. You get seen pretty much straight away. The staff are helpful and friendly. I feel like they have a good system. You can wait a while in the assessment room downstairs but they do check on you and let you know what is going on. Communication is good and an appointment is given before you leave. The ward clerk books future appointments before you leave. The parking area needs to be bigger. I have to come much earlier in order to get a space.

I had an eye appointment and the eye test staff were helpful with feedback.

The staff in the asthma department were helpful. The blood test was a good experience too.

Everything was fine but there is a wait for blood tests. The staff were great and good with my child. There are issues with understaffing and lots of waiting.

I had a planned C-section and ended up staying in. The care has been really good compared to last time. The care has been amazing this time. The theatre staff were lovely and really reassuring. All the midwives have been caring and compassionate. The perinatal team has provided me with psychotherapy leading up to the birth which has been helpful and they allocated me the procedure in the run up to the birth.

I was an inpatient after having ENT related surgery for 1 week. The nurses on the ward are good but food served cold and stale.