Heartlands Hospital

It's busy all the time but you are seen within 4 hours so it is better then the QE A&E.

My mom had her heart bypass surgery 3 days ago and she is still in ICU. The staff are very kind and helpful. Excellent communication provided to family throughout the treatment.

A&E is much better than my surgery at least you are seen by a doctor in 3 to 4 hours and get treatment.

My wife had surgery and due to poor care received she had to stay in for 3 weeks. They had to do corrective surgery.

I went by ambulance with cuts on my forehead and face after an accident. I was seen straight away by a very good doctor.

I had my pacemaker fitted here. The procedure was flawless and things were explained very well by the surgeon.

My sister had her kidney stone taken out here. Excellent care and treatment was received.

Very busy and poorly staffed department. I went twice and waited for more than 5 hours before getting and proper medical attention.

Very busy all of the time. Staff are very rude and unhelpful.

Sent to a dirty overcrowded A&E by my GP after for an x ray after serious neurological concerns when I suddenly couldn't place my foot to the ground. Eventually had the x ray 6 hours later. Wasn't examined and referred to the fracture clinic. When I attended the clinic a week later they said why are you here? You should be seeing a neurologist. Wasted my time and may impact on my health and also wasted an appointment for someone else. A&E is unfit for purpose.