Reports Hub

An independent review of the current patient and public involvement practice of the merging Birmingham South Central, Birmingham CrossCity and Solihull CCGs was produced in partnership with Birmingham CrossCity Clinical Commissioning Group (CCG), and Healthwatch Solihull.

This report details the impact of our Enter and View reports into four local care homes, including the action that the local authority has taken in response. 

Patient involvement and complaints systems investigates the importance of Clinical Commissioning Groups using complainant feedback to improve the quality of their complaints systems.

This report details improvements in care plans for people with serious mental illness in Birmingham. It follows an earlier Healthwatch Birmingham investigation which revealed that 20% of people with a serious mental illness do not have a care plan.