Al-Shafa Medical Centre

I have had problems getting medicines from them. Been a while since I last went to see them but it was hard to get appointments with them to see a doctor.

Whenever you call the answer is there is no appointments left for today call us tomorrow when tomorrow comes same answer no appointments left

They are good. I call them when I need an appointment they then give me one.

Yes good for me, I get appointments on phone. I don’t wait long. Very good and very happy.

They never come out to me and didn't offer me a covid vaccination. I had a problem with my eyes and I had to send a photograph of my eyes and not heard anything. They gave me antibiotics and steroids and nothing is working. I asked if I could be referred to the Eye Hospital and they said they I never asked him to so he never did. He made a referral afterwards.

I can get an appointment whenever I need one. The surgery is clean. The doctors and receptionists are friendly and I feel I can talk to them openly.

Whenever I phone for an appointment, which is usually after 8am, they tell me they have no more appointments and that I should use the walk in centre in Erdington.

I phoned on behalf of my mother who urgently needed to see a doctor as she required more medication for her diabetes. I spoke to a receptionist who said they would not be able to prescribe more medication. I had to beg her to give my mother something as she only had a days worth of medication left and in the end she ended up getting me more medication, but had a really bad attitude about it.

It's hard to get an appointment, they've changed the way we have to request medication on repeat prescriptions and tell me I need to make an appointment before I can request my medication, but then they have no appointments for over 2 days and I am missing my medication. When I ask to speak to a doctor, I feel like they talk through the receptionists and you do not see them. They need to deal with their patients face to face.

I booked an appointment after w days of calling and being told none available call back tomorrow. Eventually I got through and booked an appointment. Doctor called and It cut off as i went to answer. I called back and receptionists said I will get Doctor to call back. No call after 4 hours. When I called back they said Doctor went ages ago and to call back next day.