Al-Shafa Medical Centre

They never come out to me and didn't offer me a covid vaccination. I had a problem with my eyes and I had to send a photograph of my eyes and not heard anything. They gave me antibiotics and steroids and nothing is working. I asked if I could be referred to the Eye Hospital and they said they I never asked him to so he never did. He made a referral afterwards.

I can get an appointment whenever I need one. The surgery is clean. The doctors and receptionists are friendly and I feel I can talk to them openly.

Whenever I phone for an appointment, which is usually after 8am, they tell me they have no more appointments and that I should use the walk in centre in Erdington.

I phoned on behalf of my mother who urgently needed to see a doctor as she required more medication for her diabetes. I spoke to a receptionist who said they would not be able to prescribe more medication. I had to beg her to give my mother something as she only had a days worth of medication left and in the end she ended up getting me more medication, but had a really bad attitude about it.

It's hard to get an appointment, they've changed the way we have to request medication on repeat prescriptions and tell me I need to make an appointment before I can request my medication, but then they have no appointments for over 2 days and I am missing my medication. When I ask to speak to a doctor, I feel like they talk through the receptionists and you do not see them. They need to deal with their patients face to face.

I booked an appointment after w days of calling and being told none available call back tomorrow. Eventually I got through and booked an appointment. Doctor called and It cut off as i went to answer. I called back and receptionists said I will get Doctor to call back. No call after 4 hours. When I called back they said Doctor went ages ago and to call back next day.

Long telephone call waiting, too much busy but good in making appointments with doctors.

Always helpful in getting appointments and repeat prescriptions and friendly staff and doctors

Rud Doctors especially the female doctor when you ask about family planning and been able get guidance on that subject.

Very good service - not had any problems.
Friendly and helpful