Reviews (24)

Too late for an EHCP

January 4, 2024
Allen's croft has taken 4 years for my 7 year old son to be seen and diagnosed for Autism. It took my older son until he was 14. It was too late for them to be placed on a EHCP.
Anonymous

Reply from Allens Croft Child Development Centre

Thank you for your feedback and we are sorry your experience has not been a positive one for you and your children. If you would like to tell us more, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.


Provider responded

Been waiting 9 months so far.

October 10, 2023
Still waiting on ADHD assessments. Told there is a wait. I've been waiting for 9 months. I have asked them to refer on for hearing test and they arranged it quite quickly.
Anonymous

Absolutely Shocking

September 27, 2023
Been waiting for results and feedback of my daughter's assessment since December 2022. It is now late September 2023. I should have had a call back today. It was booked in via central booking ... and ...... nothing. Will now look to raise a formal complaint.
Rebecca

Awful service

August 23, 2023
my sons appointment was canceled due to being seen a month before so wasn’t needed so soon ( cancelled by Allen’s croft themselves) for me then to receive a letter stating my son has been discharged due to cancellation of appointment!!! And we can no longer receive his medication that his NEEDS unless we get another referral from our GP. That was no fault of our own but my son has to suffer for your mistakes. Absolutely awful will be contacting local MP and pals
Anonymous

Son is on the waiting list

December 28, 2022
My son has been seen and has been partially diagnosed, he's been on the waiting list for 2 years.
Anonymous

Some paediatricians are not welcoming

December 28, 2022
Been waiting over a year for an appointment. All appointments had to be made by myself over the central booking link, I've had to sort them out myself. Different people will ring me back. Some doctors don't care about treating my daughter, they just want to get off the phone. There's some good staff, secretary genuinely try, the actual paediatricians are not welcoming. I don't like the way they speak to me, it's very patronising.
Anonymous

Not keeping up with appointments

December 22, 2022
They don't keep up with the appointments, nightmare to get through to, keep trying with them for over 2 years wait for an appointment. They loose the forms. They say to fax information over. Sometimes can be a language barrier with the doctor when English isn't their first native tongue and they're using medical jargon, it's hard to understand.
Anonymous

Terrible

December 8, 2022
Cancelled appointments at the very last minute on multiple occasions.
Anonymous

Just fob you off

December 1, 2022
Helpful but takes ages to get appointment from them, for assessment with 3 years old. Just fob you off.
Anonymous

They diagnose with no help afterwards

December 1, 2022
Son diagnosed with autism. They diagnose with no help afterwards. They refer you to charity services.
Anonymous

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Allens Croft Child Development Centre

A range of professionals offer assessment and intervention for children who are referred. Staff work in partnership with the child’s parent/carer and there is a clear assessment process in place for children. The Child Development Centres are supportive and inclusive and take into account other services available to children in the community. The service offers an integrated and coordinated approach for children using a “Team around the Family” ethos.

Contact

0121 466 4700

Allens Croft Children's Centre
Allens Croft Road
Kings Heath
Birmingham
B14 6RP

Location

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