Reviews (24)

Terrible

February 2, 2021
My sons been diagnosed for over a year with adhd and had two autism assessments cancelled still not on meds never sleeps snd getting kicked out of school they are a disgrace
Anonymous

Reply from Allens Croft Child Development Centre

Please accept sincere apologies for delay in responding to your feedback
If your situation has not changed and you still have concerns please can you contact our PALS service on 0800 917 2855 or email contact.bchc@nhs.net.
Alternatively contact Anne Pemberton, Patient Experience Operational Manager via email - anne.pemberton3@nhs.net or by phone 07713089574


Provider responded

ASD / Behaviour assessment

January 29, 2020
waited over 3 years for my daughter to be assessed , and still nothing , phones are never answered , emails are never replied to
Michaela Copper

Reply from Allens Croft Child Development Centre

Dear Ms Copper

I am sorry you have been unable to contact the service by phone or email, and ask that you email contact.bchc@nhs.net or phone 0800 917 2855 and the Advice & Liaison Service will be able to liaise with the service on your behalf. Alternatively you are welcome to contact me on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk

We look forward to hearing from you.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust


Provider responded

no contact after 1st assessment

January 20, 2020
My daughter had an assessment 18 months ago. Told she was on the spectrum and put on melatonin. We have had no communication since, I have tried calling with no luck and I can’t get an email address. Not happy at all
Natalie hughes

Reply from Allens Croft Child Development Centre

Dear Ms Hughes

I am sorry you have been unable to contact the service by phone or email, and ask that you email contact.bchc@nhs.net or phone 0800 917 2855 and the Advice & Liaison Service will be able to liaise with the service on your behalf or provide you with contact information you require. Alternatively you are welcome to contact me on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk

We look forward to hearing from you.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust


Provider responded

Long processing time and lack of information

October 9, 2018
When my daughter was 3 her nursery turned her down because of her behaviour. Health visitor was wonderful and helped us to get diagnosis for autism. However this process took a long time, over 6 months. Paediatrician at Allens croft health visiting team was great but we only saw him once. The health visitor or staff at Allens croft never told me that I may be able to get support from social services. I think what we need more is people teaching people, like speech therapist helping parents. Then we can help our children. Peer support and information is missing. I am ok as I can do my research, but what about those who can’t. Health visitor could have told me about social services support.
Anonymous

Reply from Allens Croft Child Development Centre

Dear Parent

Firstly my apologies for not responding to your comments sooner, but I have only just seen it on the Healthwatch feedback centre site. Thank you for taking time to post your comments, your feedback is extremely valuable to the services and can help us to understand where improvements can be made. If you wish to discuss your experience in more detail, please do contact the Customer Services team know via 0800 917 2855 or email contact.bchc@nhs.net

Thank you once again for your feedback

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust


Provider responded

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Allens Croft Child Development Centre

A range of professionals offer assessment and intervention for children who are referred. Staff work in partnership with the child’s parent/carer and there is a clear assessment process in place for children. The Child Development Centres are supportive and inclusive and take into account other services available to children in the community. The service offers an integrated and coordinated approach for children using a “Team around the Family” ethos.

Contact

0121 466 4700

Allens Croft Children's Centre
Allens Croft Road
Kings Heath
Birmingham
B14 6RP

Location

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