Allens Croft Child Development Centre
Feedback Rating
Based on 24 reviews
Reviews (24)
Delay in getting appointments
December 1, 2022
Attending the centre has always been a positive experience, however getting an appointment has been a challenge. Staff have always been friendly and engaging.
They are very helpful
September 29, 2022
I go there to see midwives. They are very helpful & involve me in all the decisions.
Prescription Line and Service
September 27, 2022
I ordered via the prescription line, only to be informed that they had no order for the child, and to top it off, there was no doctor to sign the prescription that day. The child in question cannot function without these medications and had completely run out. It was left that I had to resort to begging my GP to prescribe emergency medication for the child, with five out of six (5 out of 6) pharmacies being unable to fulfill one of the items and the sixth being only able to fill one item only. This meant that the child had to struggle through half of a day without the medication which I think is unacceptable for a children's centre. My suggestion is that the prescription telephone service line at Allenscroft be completely overhauled as it is seriously failing children due to the following: 1. There is no way of knowing if your request has been received; 2. the actual reception line often gives messages stating that an incorrect number has been dialed; 3. there is often NO doctor available to sign prescription when there are glitches in the ordering phone line system and emergency medication is required (as was the cases with my child).
It is my hope that Allens Croft remains a Child Development Centre and so should it continue to operate in a child-centred way that improves rather than impedes children's lives.
It is my hope that Allens Croft remains a Child Development Centre and so should it continue to operate in a child-centred way that improves rather than impedes children's lives.
Regular checks for audiology
August 30, 2022
Regular checks for audiology through Allen's Croft Child Development Centre.
Very poor service, lack of care
November 17, 2021
Very poor communication, waiting for 9 months just ot be told we are not receiving the service we expected, complete lack of support and care for Childrens needs.
Absolutely awful service
July 27, 2021
Nearly 3 years I have been waiting for a diagnosis for my 10 year old daughter, she struggles daily which is hugely affecting her mental health and education. With lost paperwork, calls not answered or returned and consultants 'taking a step back' my child and family are at breaking point.
Very poor responces from secretary.
June 10, 2021
After being told we would receive forms through the post we are still waiting after a month. Myself and my partner have left messages with other staff to pass on and voicemails but still no response. Dr told us we would receive them within 2 weeks and we have even offered to personally collect them. Totally unacceptable service
Not even worth the one star
May 6, 2021
Where to start , over a year myself the school and gps have been fighing to get ny son the correct treatments . Anytime i ring i can not get through and when i do i get told i will be called back by peaditrition and never does anybody return the call . So many messages i have left on vm for the secretary as she is never in the office yet not one call has ever been returned despite saying on her message she will get back to people when back in the office . Absolute joke and awful service our poor children are left to suffer without correct medications ect . I know alot of people and their children are under allans croft aswel and not one of them have a good thing to say either.
Absolutely terrible
April 29, 2021
My daughter has had no physiotherapy for over 18 months despite having very serious medical conditions.
Consultant appointments cancelled less than 2 hours before the time of appointment and made to wait over 2 years between appointments when she should be seen every 8 months.
Blood test results lost. The list goes on
Consultant appointments cancelled less than 2 hours before the time of appointment and made to wait over 2 years between appointments when she should be seen every 8 months.
Blood test results lost. The list goes on
There is no team around family ethos at all
February 4, 2021
No integrated approach to children with duel diagnosis. Doctor simply dispenses drugs. No timely call backs. No mental health and well being resource
