Allens Croft Child Development Centre

They don't keep up with the appointments, nightmare to get through to, keep trying with them for over 2 years wait for an appointment. They loose the forms. They say to fax information over. Sometimes can be a language barrier with the doctor when English isn't their first native tongue and they're using medical jargon, it's hard to understand.

Cancelled appointments at the very last minute on multiple occasions.

Helpful but takes ages to get appointment from them, for assessment with 3 years old. Just fob you off.

Son diagnosed with autism. They diagnose with no help afterwards. They refer you to charity services.

Attending the centre has always been a positive experience, however getting an appointment has been a challenge. Staff have always been friendly and engaging.

I go there to see midwives. They are very helpful & involve me in all the decisions.

I ordered via the prescription line, only to be informed that they had no order for the child, and to top it off, there was no doctor to sign the prescription that day. The child in question cannot function without these medications and had completely run out. It was left that I had to resort to begging my GP to prescribe emergency medication for the child, with five out of six (5 out of 6) pharmacies being unable to fulfill one of the items and the sixth being only able to fill one item only. This meant that the child had to struggle through half of a day without the medication which I think is unacceptable for a children's centre. My suggestion is that the prescription telephone service line at Allenscroft be completely overhauled as it is seriously failing children due to the following: 1. There is no way of knowing if your request has been received; 2. the actual reception line often gives messages stating that an incorrect number has been dialed; 3. there is often NO doctor available to sign prescription when there are glitches in the ordering phone line system and emergency medication is required (as was the cases with my child).
It is my hope that Allens Croft remains a Child Development Centre and so should it continue to operate in a child-centred way that improves rather than impedes children's lives.

Regular checks for audiology through Allen's Croft Child Development Centre.

Very poor communication, waiting for 9 months just ot be told we are not receiving the service we expected, complete lack of support and care for Childrens needs.

Nearly 3 years I have been waiting for a diagnosis for my 10 year old daughter, she struggles daily which is hugely affecting her mental health and education. With lost paperwork, calls not answered or returned and consultants 'taking a step back' my child and family are at breaking point.