Bellevue Medical Group Practice

No appointments and they never reply to your call. Reception staff have no idea what customer service is.

I booked in for a HPV vaccine for my daughter. The process was quick, easy and they were very helpful. The reception staff get a lot of stick and it's not their fault. They are just trying to deal with a back log.

They are nice but very slow. The doctors are very good actually but it's getting seen that is the difficulty. Whenever my mother goes to the doctor she has an interpreter which she has to book. That has been okay.

It's fine. I can book an appointment on the phone. If I use the online booking I can only access some for the services not all of them. Staff are kind on the phone and very quick. I see a GP or nurse depending on the problem. I've had same day appointments but only for specific things. They do book future appointments which is fine for me.

Difficult in this kind of day. I'm hoping it gets easier. They told me to use the machine to check in but I can't use them. You see the doctor for 2-3 minutes but you can wait a long time for the appointment. 1 hour waiting sometimes. The staff are okay. It's just the long waiting.

It is fine at the moment. I book over the phone and if they haven't got an appointment we just call back the next day. The call back service is good and works well. They offer appointments with doctors and nurses. If we see the nurse and she thinks we need to see a doctor she will book us in. The staff are quite friendly and communication is definitely better.

Excellent GP and can get appointments very easily. The treatment explanation and communication is very good regarding my daughter's special condition.

A very good GP. I have had a positive experience every time when I have seen my GP.

I am diabetic but they don't book any follow up appointments for me and I have to chase to get appointments and test results all the time. I am never provided with an interpreter and have to bring my family member to do the interpreting for me.

Getting an appointment is difficult but follow up on blood tests were very quick each time. GP's are very good and helpful.