Bellevue Medical Group Practice

They are very bad at responding to phone calls. I call them 20 times and they will not pick up.

I have been with them for the last 20 years. Service has its ups and downs over the years but recently after covid they have improved a lot. It's difficult to get an appointment but the GP's are very good.

Very good surgery. I can get appointments straight away for both of my children.

Getting an appointment is very difficult especially calling at 8:00am. I have a health condition and getting up at 8:00am to call for an appointment is very challenging and difficult.

Very good GP but at times it is very frustrating that you can't get an appointment for days.

For adults you have to wait at least 2 days to get an appointment.

For babies this service is excellent. They give appointments straight away.

The doctors are good but the reception staff are very rude and unhelpful. After covid things are almost back to normal.

So so, they are not that great because they don't have an online service. You call at 8:00am and it takes an hour or so to get through. Takes a few days for an appointment unless it is urgent. Often the appointments are over the phone which is fine as I don't have to go in and it can be sorted over a phone call. It's always different doctors for appointments.

Not good. I've been waiting for my medical history for 9 weeks. They said it would take 4 weeks. You wait over 10 minutes for appointments when you get here for your appointment. Booking appointments is done all over the phone. There can be 15 people in front of me in the queue but it goes quickly. I do get an appointment when I get through and see whoever is available.