Birmingham Childrens Hospital

Good. Everybody has interacted with our son really well. Was greeted at reception and directed to where we had to go. It's not our first time here and it's always really good and were all treated really well. The interactive screens are really good as it keeps them entertained.

It's okay but the whole system has got slower since covid. I was trying to look for available dates for blood tests and they haven't got anything until the end of May. My sister looked in November last year and hasn't got one until the summer. Really long waits. When you do come the doctors are really nice but it's when you first arrive, they tell you to take paracetamol at A&E. It's not their fault as the staff are tired and seem unbothered by the time they get to to you. It's taken a long time for my 7 years old sister to get an appointment with paediatrics and my 11 years old sisters appointment for her kidneys drag. They take too long to get through

I have been to A&E a few times, it was okay. It's stressful at the time but overall helpful. Because of the nature they speed things up. It's taken 3 months for an outpatients appointment and the original issue started in October 2023.

Always good in all aspects. Only challenge is to get a parking space close by. The parking is expensive as well.

My daughter regularly attends gastroenterology clinic. The staff are very helpful and all the time they provide us and the excellent treatment and support.

Consultants are very good but the reception staff are not that helpful, they should improve their customer service skills.

We were at dermatology with baby and we left feeling better than when we arrived. We felt informed and about the next steps, stages would be for my child's care and today is a follow up. Been a couple of months.

Really good. Always seen the same doctor. We have an appointment over the phone every 6 months and one face to face which works well for us at paediatrics service. They are really good at explaining information and can ask questions and they will answer then for us. They will also see my daughter here if we need to be seen.

Seeing respiratory today. The lady was lovely that we saw before new year. They've always been really good here. They have always listened and helped us when we have needed it.

I liked the food and everyone was friendly. They took care of me excellently and I would recommend it.