Reviews (141)

Very good

December 7, 2021
Very good and taken care of.
Anonymous

Caring staff.

September 1, 2021
Helpful, Informative and caring staff.
Anonymous

Reply from Birmingham Childrens Hospital

Hello, thank you for sharing this lovely feedback. We are so glad you find the staff at BCH to be helpful, informative, and caring. These are definitely traits we strive to have. Thank you again. Kind regards, The Patient Experience Team


Provider responded

Excellent

August 31, 2021
Excellent patient involvement and engagement at all levels.
Anonymous

Reply from Birmingham Childrens Hospital

Hello! Thank you so much for this! What brilliant feedback! We are so happy you feel this way, and your experiences are positive. Kind regards, The Patient Experience Team


Provider responded

Very Positive experience

August 31, 2021
Very Positive experience all the time.
Anonymous

Reply from Birmingham Childrens Hospital

Hello, thank you for taking the time to share your experience. We are so glad that you feel your visits are always positive! Should you ever want to ensure a staff member or team are aware of this, please do contact our PALS team at bwc.pals@nhs.net - who will assist you with sharing compliments to those involved. Kind regards, The Patient Experience Team


Provider responded

Very good

August 31, 2021
Very good and caring.
Anonymous

Reply from Birmingham Childrens Hospital

Hello! Thank you so much for taking the time to record your positive feedback. It means a great deal to the hospital, and we are glad that your experience was good. Kind regards, The Patient Experience Team


Provider responded

Staff were wonderful

April 30, 2021
We attended the Orthotics department last week. The Orthotic member of staff we saw at BCH was wonderful. She answered all my questions, and observed my son who is 2 with cerebral palsy use his Kframe provided by Physio and gave positive feedback.
Anonymous

Reply from Birmingham Childrens Hospital

Hello! It is lovely to note that you have rated your experience at BCH as five star. We are so glad to read that it was so positive, and that all your questions were answered. If you ever have a compliment to share again, please do contact our PALS team at bwc.pals@nhs.net - who can ensure that the staff member is made aware. Compliments are such a motivational boost, and mean a great deal to receive. Thank you again. Kind regards, The Patient Experience Team.


Provider responded

Very good

April 28, 2021
Very good, except the Covid restrictions need to stop immediately as they are causing immense suffering. No toys for children, no visitors to assist carers, PCR tests or if you refuse threatened with being put on covid positive ward, masks. Care is good for NHS.
Leanne Gregory

Reply from Birmingham Childrens Hospital

Hello, thank you for taking the time to record your feedback. We are glad to read that your care was good. We can appreciate your point regarding Covid restrictions, it has been a tough time for everyone involved. However, the restrictions are in place to keep the hospital as safe as it can be. It is good that, at present, the hospital are rolling out 'family time' to support both parents in the hospital. We hope as much as anyone else that this continues. In regard to toys, play is still encouraged on the wards, even throughout the lockdown period, as long as the patient remained in their cubicle/bed space. If ever needed again, please do ask staff for any toys available. These just need to be cleaned before and after individual patient use. Play is always important at Birmingham Children's Hospital. Thank you again for recording your feedback. Kind regards, The Patient Experience Team


Provider responded

Excellent Birmingham Children?s Hospital Hospital Hub

April 24, 2021
Excellent for first and second doses, both vaccinators gave me clear advice about the vaccine, and the whole thing was very easy
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback about our Vaccine Hub. We're so glad to hear you were given clear guidance, and that the process was easy. Thank you again, the Patient Experience team.


Provider responded

Very bad experience

April 16, 2021
Very bad experience as my 4 year old nephew has been waiting over 2 years to be seen for an out patient appointment for his ears.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback about Birmingham Children's Hospital, though we are sorry to hear your nephew has not been seen in such a long time. We could encourage you and your family to contact our PALS team so that they can look into this and ensure your nephew is seen if he needs to be, you can email them at bwc.pals@nhs.net Thank you again, the Patient Experience Team.


Provider responded

Great respect

April 14, 2021
Much involved medical team in this hospital / emergency. nobility in aid. great respect
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time out to review our trust. We are very happy to read that you had a positive experience and that the medical team were fully involved.

Best wishes, The Patient Experience team


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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