Reviews (144)

Staff have really supported us well

March 17, 2022
Have supported my son’s condition really well. Metabolic Clinic staff have really supported us well.
Anonymous

Would give -10

Accident and emergency services
March 17, 2022
Waited for 3 hours, my daughter went with rib pains but I had to leave before we were seen because it was taking to long and I have health conditions, I told the nurse about my health conditions and that I need to go home, so she said okay and took me off the list. So my daughter never got seen about her pains. This is the worst hospital ever, there’s not enough staff.
Sabina

Awful awful awful experience

Accident and emergency services
December 16, 2021
I took my 2 day old baby to A&E as advised by my midwife for jaundice blood tests. My midwife advised the usual procedure for this would be that my baby would have her bloods taken and be sent home for the results. Instead we ended up waiting 5 hours, and still didn’t see a doctor.

Upon arrival, I was advised my partner wasn’t allowed into the hospital with me even though I was 2 days post op from a Caesarean section (major surgery) and was told by the nurse in-charge that I would be provided with support from staff. As I thought this would be adequate and understood the additional risks to my partner being in the hospital because of covid, I didn’t argue. However, I was offered minimal support the whole time I was at the hospital. Including, being provided with an extremely low seat whilst in the waiting corridor and being escorted by nurses walking extremely fast.

My baby and I were told to wait on a separate corridor to be triaged, instead of the main waiting area because of her age (I can only assume this is due to reducing contact with poorly people in the waiting area). We were triaged and bloods were taken extremely quickly and initially I was impressed. I was advised that my babies jaundice levels were safe and she wouldn’t need treatment but we would need to wait to speak to a doctor.

We were then moved to CDU into a cubical to wait to speak to the doctor. The nurse who looked after us was amazing and I couldn’t thank enough for the support and reassurance she provided me. However, 4 hours later we had still not been seen by the doctor to be discharged. I explained to the nurse, that I was 2 days post op and that I was in pain, and naturally extremely tired from having a 2 day old baby and asked if the doctor could come and see us so we could both go home and rest. She asked the doctor but clearly this wasn’t possible and we were still made to wait. Whilst waiting we were within a unit with the same contagiously poorly children that we weren’t allowed to mix with in the waiting area. Including two children who I heard the parent explain that they had whooping cough!

Due to the lack of care I received and the fact my baby wasn’t poorly, I decided to go home without seeing a doctor and receive care from the midwife in the morning. The experience was absolutely unacceptable when the blood tests could have been done and we could have just been sent home. This was my first experience at Birmingham Child’s Hospital and do not feel reassured by the level of care received.
Anonymous

Very good

December 7, 2021
Very good and taken care of.
Anonymous

Caring staff.

September 1, 2021
Helpful, Informative and caring staff.
Anonymous

Reply from Birmingham Childrens Hospital

Hello, thank you for sharing this lovely feedback. We are so glad you find the staff at BCH to be helpful, informative, and caring. These are definitely traits we strive to have. Thank you again. Kind regards, The Patient Experience Team


Provider responded

Excellent

August 31, 2021
Excellent patient involvement and engagement at all levels.
Anonymous

Reply from Birmingham Childrens Hospital

Hello! Thank you so much for this! What brilliant feedback! We are so happy you feel this way, and your experiences are positive. Kind regards, The Patient Experience Team


Provider responded

Very Positive experience

August 31, 2021
Very Positive experience all the time.
Anonymous

Reply from Birmingham Childrens Hospital

Hello, thank you for taking the time to share your experience. We are so glad that you feel your visits are always positive! Should you ever want to ensure a staff member or team are aware of this, please do contact our PALS team at bwc.pals@nhs.net - who will assist you with sharing compliments to those involved. Kind regards, The Patient Experience Team


Provider responded

Very good

August 31, 2021
Very good and caring.
Anonymous

Reply from Birmingham Childrens Hospital

Hello! Thank you so much for taking the time to record your positive feedback. It means a great deal to the hospital, and we are glad that your experience was good. Kind regards, The Patient Experience Team


Provider responded

Staff were wonderful

April 30, 2021
We attended the Orthotics department last week. The Orthotic member of staff we saw at BCH was wonderful. She answered all my questions, and observed my son who is 2 with cerebral palsy use his Kframe provided by Physio and gave positive feedback.
Anonymous

Reply from Birmingham Childrens Hospital

Hello! It is lovely to note that you have rated your experience at BCH as five star. We are so glad to read that it was so positive, and that all your questions were answered. If you ever have a compliment to share again, please do contact our PALS team at bwc.pals@nhs.net - who can ensure that the staff member is made aware. Compliments are such a motivational boost, and mean a great deal to receive. Thank you again. Kind regards, The Patient Experience Team.


Provider responded

Very good

April 28, 2021
Very good, except the Covid restrictions need to stop immediately as they are causing immense suffering. No toys for children, no visitors to assist carers, PCR tests or if you refuse threatened with being put on covid positive ward, masks. Care is good for NHS.
Leanne Gregory

Reply from Birmingham Childrens Hospital

Hello, thank you for taking the time to record your feedback. We are glad to read that your care was good. We can appreciate your point regarding Covid restrictions, it has been a tough time for everyone involved. However, the restrictions are in place to keep the hospital as safe as it can be. It is good that, at present, the hospital are rolling out 'family time' to support both parents in the hospital. We hope as much as anyone else that this continues. In regard to toys, play is still encouraged on the wards, even throughout the lockdown period, as long as the patient remained in their cubicle/bed space. If ever needed again, please do ask staff for any toys available. These just need to be cleaned before and after individual patient use. Play is always important at Birmingham Children's Hospital. Thank you again for recording your feedback. Kind regards, The Patient Experience Team


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

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