Reviews (1201)

Very nice and very good staff

July 10, 2024
It's very nice here but parking is an issue. The doctors and nurses are very good as well.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.


Provider responded

Done and dusted very quickly.

July 10, 2024
I've not had any problems with the hospital. It's been very good. Done and dusted really quick every time we come.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your positive feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.


Provider responded

Very good, no problems

July 10, 2024
The doctor is very good and it's a very good hospital. They have helped my son a lot. Even with the language barrier there hasn't been any problems.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Responsive staff

July 10, 2024
We've been coming here for 2 years for injections for arthritis. The staff are responsive as the first medicine made her sick so they promptly changed it. There are never any issues getting appointments.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

No play staff for children when waiting today

July 10, 2024
It's easy to get appointments but today there are no play therapists so were just sitting around and waiting. Sometimes my concerns are dismissed but this is the only hospital to treat my son's condition.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

Never had any issues here.

Outpatients
July 10, 2024
We have been coming here since my daughter was born because of her heart condition. Never had any issues getting appointments and the staff are cooperative.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Polite staff but nightmare parking

July 10, 2024
We had a few months wait for an appointment. The staff are polite but travelling here is a nightmare and no parking.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re glad to hear you found staff to be polite however, we are sorry to learn that you experienced difficulty with parking and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Great staff

Ear Nose and Throat
July 10, 2024
It has taken 8 months for the ENT referral. They kept sending messages to say she was still on the list then sent an appointment letter 3 weeks before her appointment. We have checked in which was easy. Staff have been great.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Sometimes helpful, sometimes not

Outpatients
July 10, 2024
Staff are sometimes helpful and sometimes not. Today the staff didn't know how to handle my daughter when her bloods were being taken.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience . Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

Just sitting waiting

July 9, 2024
Just been sitting here for over half an hour waiting to be seen. The staff are fine but it was very busy getting here and the parking is awful.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We will share on your feedback.
Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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