Reviews (1201)

They engage with you very well.

October 25, 2023
Apart from the parking everything else is very good. The doctors and nurses are very kind and helpful. They engage with you very well.
Anonymous

Made her comfortable over the last 11 years.

October 25, 2023
We have been coming here for the last 11 years and our experience has been excellent. My daughter has a rare condition and the support provided in the last 11 years has made things comfortable and manageable for her.
Anonymous

Decided to go private

October 17, 2023
My daughter has severe autism and has been holding in urine for a year which causes her severe pain. We take her sometimes weekly but doctors don't know what is going on with her. It's so horrible to see so now we've decided to go private as they have tried to help but can't find what is wrong with her.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust.

If you would like to discuss your concerns further please feel free to contact PALS on 0121 333 8403 and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

Long waits and no snacks available.

October 17, 2023
there was a 3.5 hour wait at the Children's A&E. There's no vending machines for the child or parent. More importantly there are no snacks. Juice is supplied but a trolley service would be good even if you had to pay. You don't want to miss being called to go and get food.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Please be assured, we will share your feedback directly with the service.

Best Wishes, the Patient Experience Team.


Provider responded

Delays in results and care.

October 16, 2023
I use the hospital for my child who has epilepsy. Its is a new medical condition diagnosed within the last 2 years. They were admitted to A&E then hospital admission for follow up care. I am constantly having to chase results and appointments. MRI results from the May examination were only given back in October. There are delays in care and the care plan. The medical attention received was good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to learn that you have had a negative experience .

Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

Long waiting times but it's fine.

October 12, 2023
The hospital is fine, the doctors are okay. the waiting time is always long.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience when attending Children's Hospital.

Best Wishes, The Patient Experience Team.


Provider responded

Very good. No issues.

October 12, 2023
They used to be very good but now I have to come to the QE. I've never had any issue with them.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience when attending Children's Hospital.

Best Wishes, The Patient Experience Team.


Provider responded

They are okay.

October 10, 2023
I have a disabled daughter who was in the hospital. they are okay.
Anonymous

Good experience

October 10, 2023
Long time coming here. Good experience. My daughter had COVID and was admitted here and now she has problems with her tonsils, so now we're here today for ENT. Staff are good. This appointment has come too late though as she's had issues 3/4 times and I call and they take a long time.
Anonymous

Choice of appointment times.

October 10, 2023
I was referred on to ENT from my GP in March and they said it could be up to a year wait, and I got an appointment today. Text message was sent through for the appointment today or one in October and we chose the earlier one.
Anonymous

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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