Reviews (76)

No help

Paediatrics/children services
April 15, 2025
They haven't been good for my son who needs specialist help. Not very good.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, and we're very sorry that your experience has not been positive. Please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net so that we can ask the specific service to look into this further.

Patient Experience Team


Provider responded

Not heard a thing

Paediatrics/children services
April 15, 2025
Not heard anything back about assessment.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback. Please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net so that we can ask the specific service to look into this in more detail for you.

Patient Experience Team


Provider responded

Too long to wait for assesssments

Paediatrics/children services
April 15, 2025
The waiting list is too long and you don't always get accepted.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback. If you'd like to tell us more about the service you are on the waiting list for, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Everything is complicated

Paediatrics/children services
April 15, 2025
I order prescriptions online. It's complicated to find the form. Everything you do there is a long form to go through and you have to know the NHS number.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback and we're very sorry that your experience of using the online prescription ordering system has not been positive. If you'd like to give us more detail so that we can look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

No help

Paediatrics/children services
April 15, 2025
They gave us an online course which doesn't actually do anything. We need real information and actual help that we're not getting.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for taking the time to tell us about your experience. We are very sorry that the service did not meet your expectations and we can look into this further if you would like us to. Please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

The staff are good but the system isn't

Outpatients
April 15, 2025
I wasn't impressed at all with the early intervention team. I didn't have any problems with the people on the front line as they were brilliant and the physios were brilliant. As a system their right hand doesn't know what their left hand was doing.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your kind comments about the members of staff you saw from the Early Intervention Community Team. We're sorry, however, that there were areas of concern for you and if you'd like us to look into these in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Easy to see

Paediatrics/children services
March 25, 2025
The HV is easy to see and sent my 2 year old for further tests to do with autism.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback about our Health Visiting service, it's very much appreciated. If you'd like to tell us more about your Health Visitor, so that we can share your comments, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Told me to use the internet

Paediatrics/children services
March 19, 2025
The paediatrician told me to use the internet to find more information following my daughter's diagnosis for autism/ADHD.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback about our Community Paediatrics service, we're very sorry that the experience for you and your daughter was not positive. If you'd like to tell us more so that we can look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Great this time

Paediatrics/children services
March 11, 2025
The health visitor was great this time. She was so understanding when I burst into tears. Honestly really nice and she wasn't in a rush to leave the house. She told me to call if I needed anything. I did have to call her because I couldn't get in at the GP and the HV managed to get me in with the GP.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, it's very much appreciated and will be shared with the BCHC Health Visiting Service. If you'd like to tell us more about the Health Visitor you saw, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

Community health is poor

March 4, 2025
Elderly mother discharged from hospital with many medical issues. Find the support offered by palliative care, GP and district nurse very poor. Get passed between all saying contact other as there specialty. Meanwhile my mother and I (carer / daughter) suffer. I find the system very poor so results in A&E visits which should be dealt with at home care. Community health is very poor.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback and we're very sorry that your, and your mother's, experience of our community nursing service has been poor. If you would like us to look into this further, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team


Provider responded

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Birmingham Community Healthcare NHS Trust

Contact

0121 466 7010

3 Priestly Wharf
Holt Street
Birmingham
West Midlands
B7 4BN

Location

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