Birmingham Community Healthcare NHS Trust

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Based on 76 reviews
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NHS patients accepted

Reviews (76)

Had to go private

Paediatrics/children services
February 5, 2025
I had to go private for a diagnosis for my son as they said he would be in year 6 by the time they would do one. He would not have thrived at school and failed with no support.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, and we're very sorry your experience was not a positive one. If you'd like to tell us more, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

They did assessments

Paediatrics/children services
February 5, 2025
They came out and did an assessment (EHCP) that is all that has been done. The clinical partners are really good. They carried out the diagnosis.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, it's very much appreciated and will be shared with staff. If you'd like to give us more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Inadequate and understaffed

Occupational therapy services
February 5, 2025
OT is inadequate, they see you once every 6 months and give a you a six page leaflet that gives you a run down on what to do. It's all under resourced and understaffed. Totally underfunded. They can't give my child want she needs. Therapy provision is way way way too little.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback about paediatric OT and we're very sorry that your experience has not been positive. If you'd like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Given leaflets

Paediatrics/children services
February 5, 2025
The school nurse spoke to them last year and we found out my daughter was on a pathway, which we never knew. We got some leaflets to support but there is no clear outline whilst we wait for assessments.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for taking the time to tell us about your experience with the School Nursing Service. If you'd like to give us more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Sent on our way

Occupational therapy services
February 5, 2025
It took a while to get sensory support and occupational therapy for my child. We were given leaflets and then sent on our way.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, it's very important to us and we're sorry that the experience for you and your child was not entirely positive. If you'd like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Long waits for referrals and diagnosis

Paediatrics/children services
February 5, 2025
Referral was made when he was 3 and it took over a year and a half. He has seen speech and language, psychiatrists, children centre etc etc for them to make decisions and he is now 9. When he was finally diagnosed it was simply half a page and then nothing. Good luck with your life.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, and we're very sorry that the experience for your son and you has not been positive. If you'd like to tell us more so that we can look into this in more detail, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Provide us with information

Paediatrics/children services
February 4, 2025
Community nurses visit us regularly and carry out all of the checks, providing information all of the time.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for telling us about your experience with our Community Nurses, it's very much appreciated. If you'd like to tell us which team visits you so that we can share your feedback with them, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Really really good.

Outpatients
January 14, 2025
The nurses were excellent and gave excellent advice. It has been good to be able to contact them when needed. Really really good.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for your feedback. If you'd like to tell us more about the nurses who cared for you so that we can share your lovely comments with them, please call our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Patient Experience Team

Provider responded

Just amazing

January 6, 2025
The palliative team from Perry Trees were amazing. They supported my husband all the way through until his last day. They were so caring, kind and thoughtful. They were just amazing.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for taking the time to tell us about your husband's care at Perry Tree Centre. Your feedback is very much appreciated and will be shared with the team there.

Patient Experience Team

Provider responded

Excellent staff

Outpatients
October 29, 2024
My appointment was not followed up on time it was delayed, it wasn't anyone's fault though, the staff are excellent.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for taking the time to tell us about your experience, it's very much appreciated. If you'd like to tell us more about which service your appointment was with, we can share this with the staff.

Patient Experience Team

Provider responded

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Birmingham Community Healthcare NHS Trust

Contact

0121 466 7010

3 Priestly Wharf
Holt Street
Birmingham
West Midlands
B7 4BN

Location

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