City Hospital

Staff was helpful at times but there was no toilet paper in toilets. This area was well clean and maintained though found it a bit too warm and muggy and self-check in was out of order but staff was helpful. I think there should be better signs for directions to locations around the hospital. I think there should be a better system when in waiting area due to overrunning of time by an hour with no communication at all. To find out that we need to do something else before been seen.

On arriving for an appointment the front desk staff are not smiling. It is 10 am and there is a huge queue, actually three or four queues. Some for staff check in and some to speak to advisor. It is utter chaos. Does not look like a professional organisation. Seems as though only one lady is helping people the others are sitting behind desk directing public to self-check-in. overheard someone asking for help and told to use self- check in. People complaining and queues mounting up.

I am here for a follow up appointment at cardiology. I’ve been an inpatient lots of time because I have COPD and get chest infections. Food is awful, can’t even get a decent cup of tea. Care I received was satisfactory.

From the time I first seen doctor it has only taken eight weeks to see the consultant. Very quick service and hospital very clean.

More beds needed in hospital, my mum waited at Sandwell Hospital for whole day before being transferred to City Hospital, due to the lack of beds. Nurse really look after her wellbeing.

Parking is very expensive.

Can’t complain about service everything gone to plan.

Virtually impossible to speak to our daughter’s consultant separately. Have waited in excess of 30 mins in a phone queue and then been cut off because on in queen for a long time. I put down the phone and gave up because I was convinced none was there.

Pleasant and knowledgeable staff. Our consultant is super.

Very rough, poor facilities
Staff very good