Reviews (92)

Amazing staff

April 10, 2024
They are excellent. The staff both clinical and non clinical are amazing.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient,
Thank you for taking the time to leave this feedback, we really do have a great team here at college Green from our receptionists to the medical team,your kind words will be passed on
Kind regards
Sophie


Provider responded

A great service

April 2, 2024
They are good, great services, never had any issues. Great communication, great follow up. No problems with appointments as they try to get you the earliest ones. We have to ring in the morning which might get frustrating at times.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient
Thank you so much for the feedback, we have a great team here at college Green from our receptionists to doctors, your kind words are appreciated.
We are always looking for ways to improve including new ways to request an appointment. We now have a v consult that can be found on our website(address below), this will ask for information in regards to what you need the appointment for and a member of our team will triage and get you an appointment with the appropriate practitioner or department, if you are unsure how to use this but would like to try, please do ask at the surgery and a member of our team would be happy to show you.

https://cgmp.digipractice.org/

Kind regards
Sophie


Provider responded

Great care receieved

March 26, 2024
My wife has been with them for the last 10 years. She has received great care during this time.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear Patient,

Thank you for the feedback, it really is appreciated

Kind regards
Sophie


Provider responded

Very rude GP

March 26, 2024
The GP is very rude. He just won't listen to me. Very poor level of communication between the GPs and patients.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient,

We take all feedback seriously, especially as our patient care is our top priority. If you would like to discuss this further please do email myself or contact the surgery

Sophie.oneill4@nhs.net

Kind regards
Sophie


Provider responded

GPs are always in a hurry.

March 26, 2024
GPs don't want to listen to you. They are always in a hurry to see the next patient.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient,

The care of our patients is our top priority, we have an incredible team here ar College Green so this feedback is disappointing, we take all feedback on board and would like to know more about the experience you have had. If you would like to email

Sophie.oneill4@nhs.net

Kind regards
Sophie


Provider responded

GP listens to me.

March 19, 2024
My GP is very good. She listens to me and always tries to help out. Reception staff are also very accommodating.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear Patient,
We have a great team at College Green who work together to ensure we can provide the best patient care possible

we appreciate you taking the time to leave us the lovely feedback,

kind regards
Sophie


Provider responded

Receptionist helped with my list of issues.

February 20, 2024
Accessing the GP website that is unsophisticated took ages to create an account for the GP. I had everything with me and it took a long time which someone would give up on. My husband had 4 hours notice for pneumonia vaccine. The communication was poor. I have a feeling they aren't focused on preventable stuff. The reception staff were brilliant and knew how things worked, very knowledgeable. The one receptionists worked through my list of issues.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient,

We have a great team of receptionist, who are always willing to help with any queries which yourself have experienced,
I would like to assure you the whole team at college Green do their best and the care of our patients is top priority

Kind regards
Sophie


Provider responded

A kind GP.

February 19, 2024
Very helpful and kind GP but at times it's difficult to get an appointment.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient

Thank you for taking the time to leave us this feedback,
We do our best to triage all our patients and get them seen by the most appropriate person. A lot of our patients have found using our V Consult to get an appointment very helpful, this can be found on our website, if you're not too sure how to do it but would like to try it please come in to the surgery and a member of our team would be happy to show you how

Kind regards
Sophie


Provider responded

You can get the same days appointments

January 17, 2024
Appointments are fairly good. Same day appointments are available if you call at 8:30am but not always with the same GP. If you want the same GP you just have to wait a while longer. We wait as we want someone who knows our sons history so we don't have to explain every time.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear Patient,

Thank you for taking the time to leave this feedback, should your circumstances allow you to wait for your preferred Dr, another way of getting that appointment is via v consult ( we aim to get you seen within 2 working days

Kind regards
Sophie


Provider responded

Appointments easily available

January 16, 2024
Appointments are very easily available and staff are very helpful. They know me by name and always sort my issues out very quickly.
Anonymous

Reply from College Green Medical Practice (Health & Wellbeing Centre)

Dear patient,

Thank you for taking the time to leave us this positive feedback, having numerous ways to get an appointment such as a v consult and calling the surgery does give college Green an advantage, I'm not at all surprised our colleagues know you by name, we have a lovely friendly team

Kind regards
Sophie


Provider responded

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College Green Medical Practice (Health & Wellbeing Centre)

Contact

0121-2030200

1 Bristol Road South
Birmingham
B31 2GH

Location

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