Yardley Green Medical Centre

I changed my GP to Yardley green from another because I am not happy about them at all. My new GP is very good. I got my appointment at the right time. They give very good communication. they call me and remind me with texts, letters and everything.

The reports from the GP are online. I have a lot of issues with this as I can't book appointments online but i can message them. I feel like the service is a bit hidden. It seems impossible to see a GP and when i asked to see a female GP they referred me onto a junior doctor. It is almost impossible to speak to a regular GP. I had the run around trying to find my eye ointment. It seems you have to make a fuss or be in some sort of crisis.

My daughter has been referred on to physiotherapy and they have given her an appointment in Leicester and nothing more local. I asked them to re-book it closer to us b it they gave a different date at the same place. The GP is very good and accessible but doesn't understand why we are being sent so far.

I last went there when I had an ongoing headache and they sorted out some medication for my acne. They're good you know.

I nearly died there. I told them I felt faint. I passed out and they tried to put me in the room to hide it from the other patients. My husband told them to call an ambulance.

They are okay. Good doctor and I have been happy there.

Can’t always get an appointment, I have to call early in the morning but rarely get a same day appointment. Doctors and reception staff are good but just getting an appointment is a challenge.

They're hard to get hold of. You call and they only talk to you over the phone after the receptionist decides if you can or need to see a GP. Then they call you and say you need to come in if there are appointments available. It's so hard and you wait a long time on the phone. You call when they say to in the morning or afternoon, and then there are no appointments.

They're okay. They changed a fair bit over covid, it was more electronic and over the phone consultations. It's not great when it's a physical problem and you want to show them something. It's always over the phone appointments now, could do with seeing them face to face or even being offered the option.

Can’t get appointments, all gone by 8am. Supposed to call back in 3 days but it took them 7 days. I am not happy with the service.