Forward Thinking Birmingham
Feedback Rating
Based on 60 reviews
Reviews (60)
They rush appointments.
Outpatients
October 14, 2024
Medication has a good impact on me. They don't want to have face to face conversations anymore, it's all online. They do an assessment every few months. They rush the appointments.
Told to carry on which was dangerous
Outpatients
September 17, 2024
They told my son to carry on with his imaginary friend but it was getting dangerous and I wasn't comfortable with carrying it on. They then referred him onto CAMHS
You are on your own.
February 27, 2024
They aren't accessible. There is an 18 month waiting list and you only go over to their service if you have ADHD. If you have autism then you are on your own.
No help from them.
February 27, 2024
My 14 year old is under the service. The psychiatrist helping left the role in 2023 and diagnosed my 14 year old with ASD, OCD and help for anxiety. 4 years on the paediatrician referred onto Forward Thinking and then 3 years on knocked back the referral because he seemed okay as the conversations they had with him he seemed fine. On the 4th go they gave him the psychiatrist and medication. They haven't seen him they just give medication. I call them every 28 days for a medication check up or if a new psychiatrist has been assigned and nothing. If he has a bad day, what happens next.
Listen and help
February 27, 2024
He gets seen by them and we have been so blessed to get 3 consultants that follow up mostly by phone. They don't just see you, they listen and help you.
Doctor didn't turn up to my appointment
February 19, 2024
I had an appointment with forward thinking Birmingham and the doctor didn’t show up. I received a brief apology from the receptionist who then said she couldn’t escalate it and it would be months until my next appointment. I needed that appointment to finalise a diagnosis before moving area.
Very poor
February 16, 2024
FTB was established to meet the needs of 0-25 year olds & sadly has failed this target group & their families. Signposting to other organisations, self help, and waiting lists for appropriate therapy are the defining features of FTB.
Lack of support provided to families who are often left dealing with very poorly children. Lack of information regarding medications, the short & long term health implications for a patient using prescribed meds especially powerful anti psychotic drugs.
Lack of support provided to families who are often left dealing with very poorly children. Lack of information regarding medications, the short & long term health implications for a patient using prescribed meds especially powerful anti psychotic drugs.
Dismal
February 12, 2024
Dismal. Despite 3 referrals, Forward Thinking Birmingham refused to see my son. They said he didn't need treatment for anxiety as it "is just his autism". They were openly discriminate. Had to pay for private MH care which I crippling us as a family financially.
They aren't helpful and I now fear doctors.
November 27, 2023
They are not helpful and hang up the phone whilst dealing with a crisis. They fail to give regular appointments and medication. They fail to keep young people safe. They have left me with a fear of doctors.
Discharged with no explanation
Outpatients
October 26, 2023
My partner was referred to FTB suffering with a multitude of symptoms and worries regarding his mental health. He was initially put through a CAAMS assessment around the end of July 2023. He was told he would receive the report by the end of the week. Lo and behold, weeks pass and he was told the relevant person was on annual leave. No worries. We waited. After weeks turning into months of calling and texting he was completely ignored. Fast forward to now, October 2023. I called for him on the 10th of October, they told me they would send an urgent email to the team who did the assessment. Still no response. I called today, 26th October, to be told he was noted as “discharged” with no report on the assessment even with the assessment being on file, complete with notes from the conversation. I asked when he was discharged. TWO DAYS after I called on the 10th. Seems like they just fobbed him off with no explanation. Now going through a process to delve into what has gone on, the outcome of the assessment, why he hasn’t been contacted or anything. It’s frustrating and he’s on the verge of giving up because he feels like no one cares or listens to him. It’s really scary that he’s been left to his own devices with the symptoms he’s experiencing. To their credit, the PALS team member and the Finch Road team member I spoke to were both lovely and understanding, really tried to figure out what was going on and have put things in place to look into this. I’m just concerned that my partner has now lost faith entirely due to all this. It’s appalling treatment.
