Forward Thinking Birmingham
Feedback Rating
Based on 68 reviews
Reviews (68)
Okay
Outpatients
October 28, 2025
It's been relatively okay. Some nice staff some not nice staff. I'm currently 17. Suddenly discharged with false information provided on the letter when I called to ask about it I was met with a woman saying to me "your thoughts are just thoughts and you need to be able to keep yourself safe." Not to mention that they suddenly left me with not meds after prescription. I was meant to be updated about all the meetings going on with me and was promised different kinds of therapies but now they know I'm on the waiting list for LWC they suddenly want to discharge me. However, I cannot fault them for taking care of me and their reassurance. Especially one. The staff don't judge you no matter what you say it seems. Was also discharged with having "gender issues" which is because I'm trans which I'm very kind of comfortable with even though I would like to fully transition. I was also not told what they think I have/would be diagnosed with. Was also told to go to A&E if I needed this process to restart. Which made me very distressed even if I was already panicking.
Terrible service, don't know what they're doing
Outpatients
September 17, 2025
Rubbish service they transfer you to all different teams not one of them know what they're doing . Even my doctor agrees terrible service ... Don't use
Waiting 2 years+ so far
September 4, 2025
My young adult son has Autism. He also has ADHD. He has waited 2 years and 2 months so far for help and support. I have become severely disabled this year. He is now my carer. We are completely overwhelmed. His mental health is very low. I explained all this in a phone call. They just said might be a few months but maybe longer. They can’t say. Same as last year. It has been 2 years 2 months so far.
Turned down for help
April 15, 2025
My son was turned down for this programme. We have asked for help and there is nothing available.
Absolutely appalling.
Outpatients
March 20, 2025
No support no help for a child in need, fob you off. List goes on. Wouldn't bother!!
No offer of support
Outpatients
March 19, 2025
I'm on a waiting list and I have not heard from them. They've not offered any support whilst waiting for them.
Been with them since the start
Outpatients
February 28, 2025
Been with them since their foundation with my Schizophrenia. I will keep it short: Avoid!
11 year old with severe mental health issues
Outpatients
February 17, 2025
My 11 year old daughter has been passed from pillar to post with FTB. Her situation is now even worse but her case was closed. Since FTB have been involved she has self harmed & is actively seeking to end her life - they discharged back to GP saying she wasn't suicidal - absolutely shocking service that is letting young people down at every turn.
They rush appointments.
Outpatients
October 14, 2024
Medication has a good impact on me. They don't want to have face to face conversations anymore, it's all online. They do an assessment every few months. They rush the appointments.
Told to carry on which was dangerous
Outpatients
September 17, 2024
They told my son to carry on with his imaginary friend but it was getting dangerous and I wasn't comfortable with carrying it on. They then referred him onto CAMHS
