Forward Thinking Birmingham
Feedback Rating
Based on 60 reviews
Reviews (60)
They are not organized
September 16, 2022
I have been supporting my partner to access the mental health services there. However, they haven’t really been helpful. They are not organized and don’t communicate properly with service users. They have done 5 or so triages with different people before she was able to see a psychologist. Also their crisis team is not very helpful.
Absolute waste of time!!!!
September 15, 2022
My sons autistic and I have been told for over six years after numerous re-Referrals they’ll help with his anxiety.. he’s now becoming violent and aggressive to me and others!!! Went for a medical review and they did nothing due to him being calm for once, soon as I left, absolute carnage, I took him straight back and they prescribed him a medicine I explained makes him more aggressive, they said it’s your call whether he takes it or not… once I reported other behaviour to them, they said book another appointment.. the only forward thinking this organisation does is to when they can book another useless needless appointment so they can milk your child for whatever resource they can claim by dragging their heels and not actually helping your child’s needs!!! If you need help, go through your GP and initial diagnosis team as they’ve told me they do not paediatricians there, only paediatric medicine prescriptions doctors.. how can some one prescribe medicines to a child they say they can’t diagnose?? Total farce.
They don't care. Nobody there cares.
Outpatients
September 14, 2022
I'm 21 years old. I've been under FTB care since the age of 16. The ONLY way to get a shred of help is if I keep calling and calling and calling. Listening to the same pre-recorded messages day in, day out. It's taxing on my mental health but it's the only way to get someone to hear me. Once I'm actually through to someone, they treat me like a statistic on a system. They don't care about anything I have to say. They don't care about how I'n feeling. They just care about ticking boxes and ending the call/session as quickly as possible.
When I eventually end up getting a medical review, they tell me they'll contact me again in 6 weeks for a follow-up. MONTHS pass. I have to call continuously to get someone to book another appointment for me in the system.
They just don't care at all. Look at the reviews on various sites, this one included. A majority of them are poor, and it's been this way for years. Yet the service hasn't changed to offer patients a better experience.
If complaints meant anything to them, FTB wouldn't be operating at such a poor standard.
When I eventually end up getting a medical review, they tell me they'll contact me again in 6 weeks for a follow-up. MONTHS pass. I have to call continuously to get someone to book another appointment for me in the system.
They just don't care at all. Look at the reviews on various sites, this one included. A majority of them are poor, and it's been this way for years. Yet the service hasn't changed to offer patients a better experience.
If complaints meant anything to them, FTB wouldn't be operating at such a poor standard.
Great counsellor, no follow-up
Outpatients
April 8, 2022
I had a great experience with my therapy and my counsellor, but I felt like I was left abandoned as soon as the sessions finished. I needed immediate help afterwards, having to wait three months just doesn't cut it. I'm not being offered more support at all, I have no option but to wait, and I can't. It's horrible.
Very slow to respond to referrals
November 11, 2021
Very slow to respond to referrals and provide no communication during the waiting time making it very difficult to support family members in need of help.
Was given number via doctors..only 1 phone
November 9, 2021
No follow up
No appointments
No appointments
Vwry slow response time
October 26, 2021
Left me with no support otheer than being put on a very long waitinf list for psychological therapy. I got very mentally unwell a couple of months after this and had noone to turn to
Very poor
October 7, 2021
Very Poor
Very slow and and disappointing
August 7, 2021
It is very slow and and disappointing. My daughter is still waiting for a psychiatric review one year after referral. Any support is phone based and outsourced and you do not feel that the people you are speaking to are suitably qualified or experienced
Mixed Review FTB Access Centre (Crisis Team)
April 23, 2021
Our experience has been mixed, dependent upon which staff member you get. Some are excellent. Some are poor. We requested a copy of a care plan almost 2 month ago. one month ago we asked again to be told the care plan didn't exist and so someone sat down and did a really good job of writing it with us on their lap top. However we still have not received the copy despite reminders
