Forward Thinking Birmingham
Feedback Rating
Based on 64 reviews
Reviews (64)
The service have completely let her down.
November 15, 2018
My daughter who has learning disabilities and autism was transferred to Oaklands in August 2018. Since then, her mental health has deteriorated really badly. I feel like she is slipping away – I can’t recognise my daughter anymore.
My daughter is very vulnerable and I feel like should be involved in her care but I am not allowed to. Forward thinking have diagnosed her with chronic paranoid schizophrenia and I don’t agree with this. Since she has been with FTB her medication has been completely changed- her medication should have never been changed. FTB are also letting her own medication, but this is putting her at risk. When her mental health deteriorates I am worried she can be overdosing. I don’t think she is safe! She has had about 7 different diagnosis with constantly changing medication. I feel like her current medication is causing all these additional mental health issues with her. FTB are also thinking of putting her into respite but I don’t think that currently she will be safe. She should be admitted to hospital. FTB are not giving her anything to occupy her – not peer support or activities. She needs intense therapy and she is not getting it.
I feel the service have completely let her down.
My daughter is very vulnerable and I feel like should be involved in her care but I am not allowed to. Forward thinking have diagnosed her with chronic paranoid schizophrenia and I don’t agree with this. Since she has been with FTB her medication has been completely changed- her medication should have never been changed. FTB are also letting her own medication, but this is putting her at risk. When her mental health deteriorates I am worried she can be overdosing. I don’t think she is safe! She has had about 7 different diagnosis with constantly changing medication. I feel like her current medication is causing all these additional mental health issues with her. FTB are also thinking of putting her into respite but I don’t think that currently she will be safe. She should be admitted to hospital. FTB are not giving her anything to occupy her – not peer support or activities. She needs intense therapy and she is not getting it.
I feel the service have completely let her down.
There is something wrong with the system
October 9, 2018
My 7 years old son is autistic and needs help for anxiety. He was referred to forward thinking Birmingham by his special needs school paediatrician. However when we had the appointment at FTB they didn’t do anything. They just referred my son back to school paediatrician. All I wanted was a referral to occupational therapist. My son needs help with his anxiety before it develops into something worse. It’s now been one year and he hasn’t received any help. In the end I just gave up there is something wrong with the system.
No communication .don't listen to the family
August 21, 2018
3 years since my son started his mental health journey. 3 years of him being let down .not listened too .wasted opportunitys when he had insight .change of doctors all the time .keep giving anti psychotic meds when he is medication resistant no specialist care just won't refer him. awful service from forwardthinking birmingham. They just give lip service .apart from the odd nurse I wonder why they are in this job .
Still waiting for an appointment
June 25, 2018
I did a self referral in February and heard back within a few weeks that I was on the waiting list for an appointment. It is now June and haven't heard anything further
How do you access help in an emergency?
January 26, 2018
My experience was horrible. You wait two months for appointments - how are you meant to access quick help when appointments are not regular? How can you have a diagnosis and then be told it isn’t right but still not get the right support even on medication? If it isn’t working you still have to wait two months plus to ask for different medication or help to solve the problem.
If I’m having a bad day I can’t wait to be seen. Where do I go in an emergency? I’ve called them in an emergency and they say there’s no doctors and they don’t give me other places to go. I don’t like my male doctor but if I want another male doctor I need to travel all the way to Longbridge.
I didn’t get any help filling in the personal income payments (PIP) form even though I am autistic. I asked my Mental Health Team to refer me to anger management – they didn’t. Mental Health told me I needed a social worker but I’ve never had any contact since.
If I’m having a bad day I can’t wait to be seen. Where do I go in an emergency? I’ve called them in an emergency and they say there’s no doctors and they don’t give me other places to go. I don’t like my male doctor but if I want another male doctor I need to travel all the way to Longbridge.
I didn’t get any help filling in the personal income payments (PIP) form even though I am autistic. I asked my Mental Health Team to refer me to anger management – they didn’t. Mental Health told me I needed a social worker but I’ve never had any contact since.
Worse since change over
July 3, 2017
can't access information
Really bad since it has changed
July 3, 2017
Lack of service
Lack of funding
Dire since it changed over
Would rate minus one if I could
Lack of funding
Dire since it changed over
Would rate minus one if I could
The crises, home treatment, do not communicate.
June 22, 2017
My daughter relapsed. Phoned blaskey. told me to phone crises team crises team told me they cannot help. Because 25 yrs,(even though shes on forward thinking books !) BECAUSE transitioning over to Bsmhft. Phoned around for full day to sort it out. FTB Home treatment and Crises forgot her medication and visits on many occasions. I have to chase up medication via pals. I have asked to make formal complaint. Pal said I need to write in. It this was a patient how can they write as they are too ill. Services cannot change if people need to write in.
Awful!
June 14, 2017
Failure to respond and follow up referral. 20 months on told to go to drop in centre!
At first was great, then just went downhill
April 5, 2017
My initial counsellor was great but then the service changed my counsellor and she doesn't keep up with my medication
