Forward Thinking Birmingham
Feedback Rating
Based on 60 reviews
Reviews (60)
How do you access help in an emergency?
January 26, 2018
My experience was horrible. You wait two months for appointments - how are you meant to access quick help when appointments are not regular? How can you have a diagnosis and then be told it isn’t right but still not get the right support even on medication? If it isn’t working you still have to wait two months plus to ask for different medication or help to solve the problem.
If I’m having a bad day I can’t wait to be seen. Where do I go in an emergency? I’ve called them in an emergency and they say there’s no doctors and they don’t give me other places to go. I don’t like my male doctor but if I want another male doctor I need to travel all the way to Longbridge.
I didn’t get any help filling in the personal income payments (PIP) form even though I am autistic. I asked my Mental Health Team to refer me to anger management – they didn’t. Mental Health told me I needed a social worker but I’ve never had any contact since.
If I’m having a bad day I can’t wait to be seen. Where do I go in an emergency? I’ve called them in an emergency and they say there’s no doctors and they don’t give me other places to go. I don’t like my male doctor but if I want another male doctor I need to travel all the way to Longbridge.
I didn’t get any help filling in the personal income payments (PIP) form even though I am autistic. I asked my Mental Health Team to refer me to anger management – they didn’t. Mental Health told me I needed a social worker but I’ve never had any contact since.
Worse since change over
July 3, 2017
can't access information
Really bad since it has changed
July 3, 2017
Lack of service
Lack of funding
Dire since it changed over
Would rate minus one if I could
Lack of funding
Dire since it changed over
Would rate minus one if I could
The crises, home treatment, do not communicate.
June 22, 2017
My daughter relapsed. Phoned blaskey. told me to phone crises team crises team told me they cannot help. Because 25 yrs,(even though shes on forward thinking books !) BECAUSE transitioning over to Bsmhft. Phoned around for full day to sort it out. FTB Home treatment and Crises forgot her medication and visits on many occasions. I have to chase up medication via pals. I have asked to make formal complaint. Pal said I need to write in. It this was a patient how can they write as they are too ill. Services cannot change if people need to write in.
Awful!
June 14, 2017
Failure to respond and follow up referral. 20 months on told to go to drop in centre!
At first was great, then just went downhill
April 5, 2017
My initial counsellor was great but then the service changed my counsellor and she doesn't keep up with my medication
They helped me a lot
April 5, 2017
CAMHS. Lost my family due to social services. CAMHS helped a lot.
No
March 30, 2017
If you're going to take on the responsibility of adult services through the ages of 18-25 you need to be aware of issues that affect that age range. I'm used to adult services and regular care, being dropped to only having acsess to duty was a big shock. Staff aren't aware of issues and diagnosis that are given to over eighteens as they've only ever worked with kids. As a 24year old with a serious diagnosis they didn't know what to do, what to offer so suggested 6 weeks of councilling- when the NICE guidelines clearly state that any intervention less than three months will make my condition worse. Staff have apologised and have told me to complain. I made a complaint and beause I've complained the duty worker refuses to speak to me. This has left me with a serious mental health condition and no support at all. This leads to a suicide attempt and having to drop out of university and move back home, where I'm back on a 2 year waiting list to get a CPN and any form of therapy. This wouldn't be the situation if staff at FTB were adiquitly trained to work with 18-25 year old
Can't get access to service
March 3, 2017
My GP has told me I need to see Forward Thinking Birmingham. I contacted them about counselling and waited 3 weeks with no response. I chased them and it has now been two weeks without a response.
Not up to scratch
February 9, 2017
Pathological demand avoidance (PDA) is diagnosed in one part of Birmingham but not in another
