Hall Green Health

Being born deaf and relying on BSL Interpreter to help with communication in health situation is very stressful.

With my medication (BP / Heart and eye disease) I can’t phone my surgery without any hassle, even with help from Typetalk on Minicom machine. To avoid that I make a journey uphill to the surgery to order prescription. Although I use computer for emails I am not confident with online.

Booking a BSL Interpreter at the surgery for doctor’s appointment is not straightforward as I don’t see it happening on the spot. There have been times when I have turned up for appointments and interpreter hasn't turned up or hasn't been booked - Therefore it's either cancel the visit to doctor til another time which could be three weeks wait or face the doctor thus in ten mins which is impossible to cover with all the writing between Dr and me!

To be fair some staff are deaf aware and friendly but those who are not could do with short deaf awareness course, and that also it includes new doctors.

My experience of seeing doctor and nurse for an appointment is always excellent. Never see same doctor twice as large practice. Waiting times for appointments and making appointments is difficult. Electronic appointment system has not worked. Find it better to come in and make an appointment face to face.

Moody reception staff / not helpful at all, very difficult to get an appointment.

Professional

You cannot ever get through on the landline to make an appointment

I was most annoyed today to find that I cannot order my insulin etc from the chemist by telephone, as I have done ever since the practice opened.To go to the practice I would have to take two buses or rely on someone willing to drive me there. I cannot be the only one on important regular medication, so why was I not advised of this change in procedure.

I don't think doctors surgeries nowadays cater for people who work. I find it very difficult to get through to the doctors when I call them and when I finally get through I'm told I can't see a doctor for 2 weeks.

Patient are not treated equally.
Staff is rude. Partnership is running two surgeries with less staff which makes patients suffer

Waiting to get appointment for six weeks

Very good and informative. Very welcoming and friendly