Northcroft Erdington CMHT

My old Psychiatrist retired, I was passed along to the head Psych, who spent the next couple of years trying to pass me along to the GP. In the end, as I am housebound, I just let her.
My mental health is worse due to my MS and not being able to leave the house easily. My GP can only script the meds I was on when I was passed to them. Not once did my Psychiatrist offer at home visits, only video appointments were offered.
Under my previous doctor and my 2 CPNs, my care was excellent. Since being diagnosed with MS my mental health is all over the place, having someone to speak to and support me at home, would make a big difference.

Been with Northcroft since 2021, hospitalised 3 times put in the decision unit in QE. Been diagnosed with mixed anxiety and depression, Body Dysmorphia and EUPD. 2022 I asked for DBT they said they did a referral. Turns out they didn't. Now they've declined to see a psychologist and DBT. All because I hope this helps to treat my body Dysmorphia. Hopefully my solicitor will come back with some new I have a case against them. This hospital need a revamp of the head of departments. They've already been told they need to improve cause of three suicides by people under their care last year.

I was referred during 2020 lockdown. Since then I have had 5 appointments with 3 different people. I was given a couple of medications to try which caused me to sleep for up to 16 hours a day. During my penultimate appointment I was given a number for the Living well Consortium. At my last appointment I said I’d contacted LWC and was awaiting a call back. I was then discharged from Northcroft and left in the hands of LWC who seem to want to help but I don’t have the answers they need to help me.

They discharged me after a while but they still gave me medication. It made me lose loads of weight though so I had to stop taking it.

They do home treatments and they did the right thing organising it for me. I'm very happy with them. They helped me after 9 months of medication that I didn't want to take. I'm taking a smaller dose which is better.

Not helpful at all. No communication and they need to do better. I managed to speak to the CPN yesterday. They wanted an email but I wanted to speak to someone. They put me through and they told me that the social worker should be dealing with the issues not them.

Staff lie, don't write accurate notes, don't follow up and fob you off. Asked to record after doctor lied to me. Was refused. Asked for advocate. The member of staff who came into the room with the Doctor didn't advocate for me. They advocated for the hospital and staff... not for me.

Not very well thanks to the staff

As a patient who's been on your books since 2011...
there is no consistency. 6 monthly appointments is never going to help people with a long term condition.

Promises are never kept to me the patient or what you tell my GP.

The worst thing you lot say to people is "why are you here then?". To top it off the first session on Mood on track after its took 5 years for me to be placed on it was...

"session 1 - "how to use zoom".

The worst care I've ever had. You push patients to the brink. It's like there's a postcode lottery now. I wonder if the council and MPs know how bad it is at Northcroft.

The staff are good at Reservoir and helpful but communication is no that good. It's very hard to get them on the phone. Our appointment letters have got lost a number of times.