Northcroft Erdington CMHT

The staff are good at Reservoir and helpful but communication is no that good. It's very hard to get them on the phone. Our appointment letters have got lost a number of times.

They are meant to see me every 6 months and I haven't been contacted or interacted with for over 8 months. The psychiatrist doesn't see me. I have no CPN in place, no number to contact, no contact with the mental health team since April 2023. I told them my medication wasn't working and they said they would make a note and still they didn't contact me since December 2023. It's not good enough.

I spoke to the crisis team last night as I was hearing voices and they suggested techniques to cope. They said a doctor would contact me this morning but nothing. Sometimes I get support from them.

The staff there were very helpful and kind. They listened to me and provided excellent support.

There is not much communication between the mental health team and GP. You turn up to the appointment and the doctors are not there. You turn up and then they tell you no one is there for the appointment which has happened a few times. It's not good enough.

I am on a waiting list for Autism and have been on it for 4 years. I haven't heard anything or had any assessments. Followed it up and GP and Northcroft but nothing has come back.

I am blind and on the verge of a breakdown the mental health team know this 3 times I have rang reception to be spoken to most unkindly put on hold the dreadful din they play you is not music it is abusive to a mental ill person. I am not phoning them again whatever happens to me will be there fault . I am so upset!

When she left there was no one to take over her patients.. So have been passed from pillar to post since. Appointments cancelled and no follow ups for another

They wanted to stop certain medication. Psychiatrist asked me what my diagnosis was. Felt they should have known that.

I've been under them for years, they're brilliant and helpful. I can contact them whenever I need them.