Northcroft Erdington CMHT

Staff lie, don't write accurate notes, don't follow up and fob you off. Asked to record after doctor lied to me. Was refused. Asked for advocate. The member of staff who came into the room with the Doctor didn't advocate for me. They advocated for the hospital and staff... not for me.

Not very well thanks to the staff

As a patient who's been on your books since 2011...
there is no consistency. 6 monthly appointments is never going to help people with a long term condition.

Promises are never kept to me the patient or what you tell my GP.

The worst thing you lot say to people is "why are you here then?". To top it off the first session on Mood on track after its took 5 years for me to be placed on it was...

"session 1 - "how to use zoom".

The worst care I've ever had. You push patients to the brink. It's like there's a postcode lottery now. I wonder if the council and MPs know how bad it is at Northcroft.

The staff are good at Reservoir and helpful but communication is no that good. It's very hard to get them on the phone. Our appointment letters have got lost a number of times.

They are meant to see me every 6 months and I haven't been contacted or interacted with for over 8 months. The psychiatrist doesn't see me. I have no CPN in place, no number to contact, no contact with the mental health team since April 2023. I told them my medication wasn't working and they said they would make a note and still they didn't contact me since December 2023. It's not good enough.

I spoke to the crisis team last night as I was hearing voices and they suggested techniques to cope. They said a doctor would contact me this morning but nothing. Sometimes I get support from them.

The staff there were very helpful and kind. They listened to me and provided excellent support.

There is not much communication between the mental health team and GP. You turn up to the appointment and the doctors are not there. You turn up and then they tell you no one is there for the appointment which has happened a few times. It's not good enough.

I am on a waiting list for Autism and have been on it for 4 years. I haven't heard anything or had any assessments. Followed it up and GP and Northcroft but nothing has come back.

I am blind and on the verge of a breakdown the mental health team know this 3 times I have rang reception to be spoken to most unkindly put on hold the dreadful din they play you is not music it is abusive to a mental ill person. I am not phoning them again whatever happens to me will be there fault . I am so upset!