Northcroft Erdington CMHT

Poor support for service users. Consistently blaming staff shortage for not meeting patient's needs.

Cmht are useless they never call back and also I’ve been going through hell for the last 3 months and not once had a call back from a member of the team

Poor service needs improvement.

I've been with them for 6 years after many years of constantly boomeranging between BHM and work.

Absolutely crap team worst mental health by far the team don't help anyone they just sit on their arse and drink coffee

Not enough help

I've been under Birmingham Solihull mental health trust for many years. The psychiatrist wanted to discharge me because my dysthymia is controlled by medication and my mental health is caused by too many psychological issues. The complex treatment team took up the challenge to help me with my complex PTSD and in the few months I've been seeing a therapist have helped me more than the years I've been under northcroft.

I received a diagnosis of being Bipolar over 12 months ago. In that time I have had one phone call from my psychiatrist. Apparently I also missed a telephone appointment but there is no missed call on my phone. The support after diagnosis has been non existent.

I don't get the help I need when I see a doctor there I have an injection every two weeks those people are nice and caring but the doctor never listens to me and never give me the support I only see him once a year I've struggled all my life with mental health and no one gives a dam no one helps or takes me seriously neither

Very limited. After receiving a diagnosis for Bipolar over 12 months ago I have only received one follow up telephone appointment.