Omnia Practice

They are not answering the phone. I was on the phone for one hour and they didn't answer. I had a urine infection and had to call the next day where they eventually answered and gave me an appointment. You can try to book online but they don't answer the phones.

They're great, I've been with them 35 years. I say my name and they give me and appointment. They're brilliant, really happy with them.

If I can get an appointment. The queue system only lets 10 people call at once then they don't let you though. I can call at 8am and there's no appointments left so they tell you to call 111.

I have been with the surgery for many years, since I was little. Over the years the service level is not so good. I have recently tried to make an appointment for my son, in the phone queue waiting for 2 hours! To then be told there are no appointments left and to call back at 2pm. The system needs to be changed drastically it’s not working. I am appalled that I cannot get an appointment at my own surgery.

No problems with the GP. But I have to ring 95 times. They helped my son when he was really ill. I can call them in the morning or the afternoon, and when I get through, they give me an appointment for the same day.

I phone them and I call them at 8:30am or in the afternoon and I can get an appointment when I need one. The doctor calls me back and tells you to come to the surgery within an hour. I feel they give more priority to children. If they don't have appointments they send you the pharmacy and that is helpful.

Quite good and reliable. Offer mixture of face to face and online appointments.

They don't offer a lot of services. I had to call them to arrange my babies 6 week check up and to arrange the 8 week vaccinations. Never get appointments. Phone at 9am and then 2pm and the appointments have gone. They're too busy, Children aren't a priority.

Never get an appointment. On the phone over an hour – say they're busy no appointments.

Can always get an appointment.