Perry Tree Centre

My Mother became a resident of Perry Tree Care Centre in 2016. During this time my mother was very well looked after in the following ways:

Professionalism – Always a welcoming and pleasant residential home to visit. In regard to communication, the staff always responded to me in a timely manner and demonstrated that they were proactive in following through on actions agreed.
There was a positive attitude and willingness to explore alternative ways in resolving issues.

Personal Care – The values, religion, culture and care needs were reflected in my mother’s care plan and taken into consideration. Decisions were always made in her best interests, and her skin integrity was maintained to a high standard.
Regular care reviews were undertaken to ensure continuity with all healthcare professionals involved.

Manual Handling – Assessment and reviews were conducted regularly and tailored to my mother’s needs to ensure that her dignity was maintained, and to prevent risk of injury and discomfort. This also ensured the key principles of manual handling.

Infection Control – During the pandemic of 2020, my mother was so well looked after, she did not contract the covid-19 virus at any point.

Social Interaction – Perry Trees was a home from home. In honour of the 75th VE day we had the pleasure of attending the celebrations at Perry Trees. It was a well organised, socially distanced commemorative event.

A special thank you to the manager for his creativity and vision and the staff of Perry Tree Care Centre.

Poor care little activities
Clean place shame about delivering quality care
my mother was regularly often left in own urine and feaces
My mother has been admitted into hospital 5 times in 3 months due to neglect

Most residents are left in thier rooms don't be fooled by nice surroundings all a front
Complaints ignored by Management
Staff do what they want often sitting around doing as least as possible
If you value your loved believe what I have reported its really bad its like going onto a controlled environment not like a residential home it doesn't feel natural environment

My lovely mom was in this home for over 6 years. During that time she was so well cared for. She was kept clean, the food and drinks are very good, she had a lovely room and bathroom looking out onto the garden. There are plenty of activities including days out that people can engage in.
We had a telephone put into her room so we/she could phone one another as well as regularly visiting her. I loved the fact she was treated as an individual, they cater for your ethnicity and background, likes and dislike. The staff are so hardworking and DESERVE TO BE BETTER PAID THAN THEY ARE!!! They kept the home so safe through COVID at a risk to their own health/lives during a most difficult time. My lovely mom passed away recently at 90 yrs of age. We couldn't have found a better home to care for her and are so glad they had a place for her.
THANK YOU SOOOO MUCH TO ALL THE CARE TEAM.
YOU ARE A CREDIT TO YOUR PROFESSION.

From the moment I entered Perry Tree Centre the staff showed so much empathy, patient care and such a wonderful, professional and caring nature.
The Management and all staff have gone above and beyond to welcome my mom from Bromford Lane.
Myself and my family are so pleased that mom is in good safe hands under BCC.
Very, very clean centre too!
Thank you dearly, you are all angels in disguise!
Great team and so well managed.
Amazing team work!

Staff are very kind and caring and many go the extra mile. My mother's physical needs are very well catered for but mental health support is not as good as it could be. My mother enjoys the video call arrangement when this is possible. One big negative for this home is the lack of provision for loved ones to speak on the telephone. It's often difficult getting through and i have felt this could be improved.
The home must address these needs and understand that speaking to family and loved ones is a human right and so important for mental health and wellbeing.

My mom has had to go into residential care due to the fact I have an incurable cancer. My mom has dementia. Management & staff made the transition from leaving her home to Perry Tree effortless. Due to COVID restrictions still being in place when she entered, staff handled my mom with such caring ways and compassion. She has settled in and is very happy. I feel that my mom is well looked after by all at Perry Tree. I'm kept informed on a regular basis with all matters concerning my mom. Also what's going on within the establishment. Well done to all management & staff at The Perry Tree. I would recommend Perry Tree to anyone considering looking for care for nearest and dearest. A happy environment for all.

My mom had dementia and the staff allowed her to bring many of her personal belongings to make her feel at home and safe. They were wonderful to my mother and ourselves. They would bend over backwards to help. It was such a sad time and they put sunshine into mothers life.

A really warm and welcoming atmosphere. The staff are caring and friendly. Would recommend Perry Tree to anyone looking on behalf of a family member with dementia.

we had a fabulous time at perry tree (as always) the place is spotless the staff are very helpfull and friendly the kitchen staff certainly know how to cook a delicious meal the management go above and beyond (as do care staff) and I can honestly say my mother could not be better cared for she feels safe and refers to perry tree as her home and staff as her extended family Keep up the excellent service you provide (if only there was more places like this)

My nan is a resident here , the centre is homely and my nans room is beautiful. After being nervous about her having to have residential care we could t be happier with where she is. The staff are lovely and my nans needs are well looked after. We know she is in the best place possible and can't thank them enough