Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1107 reviews
Reviews (1107)
It was very busy
Accident and emergency services
March 13, 2023
It was very busy, they told elderly lady to wait for 2 days to see a doctor. It was horrible in there.
They are good
March 10, 2023
Especially neurology department is really good. if the doctor book me there for check ups I go. They are good.
Have a CT scan once a month
March 10, 2023
I have been tested for lung cancer. Have a CT scan once a month on my lungs. They have been pretty good. keep to appointments and keep me informed. Need to have jaw replacement at some point, but they are really good.
Rubbish waiting times
March 10, 2023
Rubbish waiting times at A&E. had to stay the night it was chaos. They did give the help needed but it took a long time.
They send me an appointment
March 9, 2023
If I need to have a endoscopy, they will refer me to the hospital. They send me an appointment and then I will go and have it done.
Not enough disabled spaces
March 9, 2023
It was alright , not enough disabled spaces. Staff were really good.
Vulnerable Patients and their carers.
A&E
March 7, 2023
Following a critical incident of severe breathing difficulties my husband was taken to A & E by paramedics. My husband has many health problems and has a respect for DNR and not to be admitted to hospital. Due to extreme distress and needing oxygen he agreed to go into hospital until his oxygen levels improved and care could continue at home. After being stabilised and it agreed that antibiotics be administered and oxygen continue and he be moved to the acute medical ward. My husband has had several admissions over the last couple of years and has experienced poor care and the development of pressure sores. So we both were concerned and voiced this to the doctor. I returned home to get some rest feeling reasonably happy my husband was safe and comfortable. I returned to QE nine hours later. He was still in A & E, in a dark cubicle. He was very uncomfortable complaining of severely pain in his sacral area. He was still on our damp sheet the paramedics had used to transfer him from his bed at home. His incontinence pad had not been checked or changed and he was lying in a soiled pad! His dressing had also been removed for the second time from his gangrenous foot and not been recovered. This was more than I could cope with. I broke down and begged the nurse to sort him out and stated, ‘ just because he is not for DNR should not mean he’s not for dignity either!’ The nurse stated that he should not still be in A & E as they couldn’t give him the care he should have there. Not long after being cleaned etc his oxygen levels dropped to dangerous levels despite being on oxygen. The alarm sounded on the machine. No one came. I had to go and find someone to help!
Eventually my husband was moved to AMU. Communication was appalling no one seemed to know what was going on. The nurse admitting him to the ward had been on duty for seven hours without a break. She seemed very stressed and pulled in all directions being interrupted constantly.
The nurse could not access my husbands notes on the computer but she assured me that he would be assessed properly. I was concerned that he had been on oxygen monitoring and then suddenly not, despite dropping his levels on several occasions. I was also assured that due to his very high risk of pressure sores he would be put on an airflow mattress like he has at home.
Before I left the doctor prescribed a nebuliser for my husband- he never got that nebuliser. During the night he was moved to West Ward 2. I was not informed and walked into see a different man in the AMU bed ! Distressing! Once I did re. park and find my husband he was still not on an air mattress and was still in great pain. His feet still undressed and hanging off the bed had been knocked by the movement of another bed and now also have wounds. Yet more stresses continued until his discharge! I am now so traumatised by the stress of my husband’s treatment in QE i have anxiety attacks on going there. My husband would rather die than receive any more care as an inpatient!
Eventually my husband was moved to AMU. Communication was appalling no one seemed to know what was going on. The nurse admitting him to the ward had been on duty for seven hours without a break. She seemed very stressed and pulled in all directions being interrupted constantly.
The nurse could not access my husbands notes on the computer but she assured me that he would be assessed properly. I was concerned that he had been on oxygen monitoring and then suddenly not, despite dropping his levels on several occasions. I was also assured that due to his very high risk of pressure sores he would be put on an airflow mattress like he has at home.
Before I left the doctor prescribed a nebuliser for my husband- he never got that nebuliser. During the night he was moved to West Ward 2. I was not informed and walked into see a different man in the AMU bed ! Distressing! Once I did re. park and find my husband he was still not on an air mattress and was still in great pain. His feet still undressed and hanging off the bed had been knocked by the movement of another bed and now also have wounds. Yet more stresses continued until his discharge! I am now so traumatised by the stress of my husband’s treatment in QE i have anxiety attacks on going there. My husband would rather die than receive any more care as an inpatient!
Bit of wait for appointment
March 6, 2023
Okay, had a bit of a wait for an appointment for the pain management department. I didn't get much from them just offered medication. The booking machines in the hospital need to work better too.
Easy to navigate around hospital
March 6, 2023
It's okay. My husband had a hand operation and some scans. I find it easy to get to the departments and they send out emails and letter reminders.
Some of the staff have attitude problems
March 6, 2023
I spent a week on the ward. Some of the staff are alright some of them are not. Some of them have attitude problems.
