Reviews (1461)

Seen and taken to theatre straight away.

November 23, 2023
It has been fine. They send my appointments by email and then you get reminders by text. I think I have received 4 personally. Staff have been excellent. I have brought my brother to the drop in centre. I was impressed because straight away the maxillofacial team saw him and took him to theatre straight away for an abscess he had on his neck. They were absolutely brilliant.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about you and your brother's experiences at Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the communication around your appointments has been good and that your brother was treated immediately by the maxillofacial team when he came in.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Communications is very good.

November 23, 2023
They helped me walk down as I have sciatica. Communication about appointments has been good. They send me texts and letters about appointments today. Brilliant.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff have assisted you with getting round the hospital and communication about your appointments has been so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Seen and treated very quickly

November 22, 2023
I went to A&E with a fractured shoulder and to my surprise I was seen very quickly and full care and support provided within a few hours.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen and treated so quickly in the Emergency Department after unfortunately having to attend with a fractured shoulder.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Waiting 5 months for follow ups.

November 22, 2023
They have cancelled hospital appointments. You wait a long time at the hospital and they do a 5 minute check up. They say he has a problem and then waits 4 to 5 months for a follow up.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Friend/Relative

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your friend/relative has had a number of appointments cancelled.

If he is still awaiting an appointment we are keen to try to help. If he is happy to do this please can he make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Surgery cancelled due to strikes.

November 22, 2023
My maxillofacial surgery was cancelled 2 days before the operation was due on my jaw due to the doctors strikes back in June. My daughter has been calling the surgeons secretary to get it rearranged and not had a new operation date set even when calling up every week. They just say we know you are waiting. It's really bad. It's my face and they're not doing anything to help.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had an operation cancelled shortly before you were due to come in ands that have been delays getting it rearranged.

If this remains the case please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Staff go out of their way to help you.

Dermatology
November 21, 2023
I was under the dermatology department for over a year. Staff are amazing and ready to go out of the way to help you.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are so pleased to hear that your experience with the dermatology department has been so helpful and that staff have been willing to go above and beyond to assist you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Clean hospital , excellent facilities

November 21, 2023
I had my cancer treatment at the QE. It's a clean hospital with excellent facilities. The staff are very polite and helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the cancer treatment you've been receiving here and that staff are so polite and helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They provide hearing aids

Audiology
November 21, 2023
I go for my hearing check ups and they provide me with hearing aids.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your audiology appointments Queen Elizabeth Hospital Birmingham where they checking your hearing and provide you with hearing aids - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent help provided within an hour

November 21, 2023
I went to A&E during pregnancy and they provided excellent help and support within an hour.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were so well helped and supported during your visit to the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The building and facilities are excellent.

November 20, 2023
The staff are brilliant and the building and facilities are excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the staff, building and facilities here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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