Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham and your treatment for TB – apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had experienced significant delays getting an appointment.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the admission staff you encountered looked after you so well but obviously also really sorry that there were communication issues and your rest and sleep was disturbed.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that sometimes your appointments run late and that the hospital isn't always easy to navigate.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you are happy with your appointments but obviously sorry to hear that elsewhere you have encountered short staffing.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you are happy with your appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you are happy with your communication about appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you encountered such a helpful receptionist who was able to assist you with your mother's patient transport issues.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that often your appointments run late, reception staff have been rude and that you have difficulties navigating the hospital, but also pleased to hear about the good communication.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that communication about your appointments is so robust but also sorry to hear that there have been issues with patient transport and being seen later in clinic than originally planned.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham