Small Heath Health Centre

Long wait on the phone but NHS app is very good. Doctors calls back within 24 hours.

I was discharged from the service and wasn't informed. They told me to call them on the crisis line when I was having any issues but they said they couldn't help me as I'd been discharged.

Really good, really friendly. Had a mishap with the naming as someone was there with a very similar name to me for their appointment, they called me instead of the other person and they ended up missing their appointment.

They don’t tend to listen and don’t get appointments when you need it. Waiting for referral from doctor but can’t see him.

When I go there they are very helpful. They give me food.

Very difficult to contact by phone, generally waiting over 20 minutes to get answered. This is the only way to contact them.

I can see the GP for any serious issue otherwise its telephone appointment only.

Outstanding

The Small Heath CMHT is extremely poor offers no help or treatment for a serious and self harming mentally ill patient. They are uncaring, arrogant, callous and unprofessional, giving mental health care to a very bad reputation. Senior management are good once you can get to them, but they need to seriously improve their organisation.

Uncaring, unprofessional and incompetent. Offer no help or treatment for months to a seriously ill patient. Patient views and wishes ignored. When treatment was offered it was wrong, bordering on dangerous. Refused reasonable requests to change consultant. Bulldozed patient requests and treated patient with contempt. Lied in clinical records to clear themselves of blame. Avoid at all costs. Should be closed down. Disgrace to Birmingham and NHS.