Small Heath Health Centre

When I go there they are very helpful. They give me food.

Very difficult to contact by phone, generally waiting over 20 minutes to get answered. This is the only way to contact them.

I can see the GP for any serious issue otherwise its telephone appointment only.

Outstanding

The Small Heath CMHT is extremely poor offers no help or treatment for a serious and self harming mentally ill patient. They are uncaring, arrogant, callous and unprofessional, giving mental health care to a very bad reputation. Senior management are good once you can get to them, but they need to seriously improve their organisation.

Uncaring, unprofessional and incompetent. Offer no help or treatment for months to a seriously ill patient. Patient views and wishes ignored. When treatment was offered it was wrong, bordering on dangerous. Refused reasonable requests to change consultant. Bulldozed patient requests and treated patient with contempt. Lied in clinical records to clear themselves of blame. Avoid at all costs. Should be closed down. Disgrace to Birmingham and NHS.

Every time I attend I experience a dreadful time at this place.The cleaning lady with blonde hair does nothing but make fun of patients behind their backs along with the security guard..laughing and having their music on high which is not professional.Some of the receptionists don't seem to understand English to well as I have to repeat half a dozen times and they say they have told the Dr/nurse patients are there but an hour later we find they never told them at all.This place needs an overall with training as ATM the place is a joke.Even a few of the nurses speak in an abrupt manner to mentally ill people, psychiatrists haven't a clue what they are talking about and are downright dangerous with some of their choices in medicines to prescribe.The list goes on but I shall stop here.Please if a professional is reading this then please please have this place looked at.

Overall a good service. They have cared for our daughter during her years of mental health treatment. She no longer visits Chapman road.

Go to Chapman Road every 4 months for mental health. They are listening, they are helping me. I liked it I choose it there. To talk to you is very important. I have to wait for the Doctor to give me an appointment, don't have capacity to book - they send for me

psychiatrist lack compassion they dont much care for your wellbeing. I do not know how to raise awareness of the poor quality of care which is meted out at this health centre.