Reviews (126)

Impressed by the excellent service provision

November 27, 2023
I was impressed by the excellent level of service provision. A very well managed and well organised hospital.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how happy you are with teh service provided to you and how well managed and organised you have found the hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Difficult to get a same day appointment

November 27, 2023
I am 10 months post prostatectomy. After my PSA increasing by a factor of 10 from first, post prostatectomy test (0.03 to 0.28), I expected my Consultant to at least get back to me, no contact! Next PSA test was delayed due to phlebotomy department testing for Uric Acid not PSA, I was sent another form for blood test but this was sent to the wrong address so it took my neighbour a week to sort out. In the mean time, I phoned Consultant Secretary who sent out another form for bloods. This test showed PSA had risen again, this time to 0.98, still no contact with consultant. I was meant to have a consultation in August, to date, I have still had no contact with my consultants. I have now decided to go private as MY NHS has badly let me down and I am not going to mess about as Cancer kills!
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you had such difficulty getting an urgent appointment after your procedure and you didn't hear from your consultant promptly.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Better quality of care.

November 23, 2023
My partner had an operation at Solihull. There was such a difference. Staff were helpful. Always asking if we were okay. They gave great information about my partner's operation when I dropped him off. They said to call a number after a certain time and I felt like I left him in safe hands. I couldn't believe the difference and quality of care.
Anonymous

Reply from Solihull Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how happy you and your partner are with their operation here - in particular the information provided, the feeling he was in safe hands and the quality of care.

If you or your partner would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Well organised and clean.

November 23, 2023
Good clean and well organised health care facility. Staff are amazing.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you found the hospital so clean and well organised and that the staff you've encountered were so amazing.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A very clean and well maintained building.

November 21, 2023
It is very smooth and well labelled. It's easy to find your way around. A very clean and well maintained building.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you found the building very clean and well maintained and easy to navigate.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Told them I wanted a second opinion

November 16, 2023
They said I needed an operation but I told them i wanted a second opinion for my hip so I went to the QE
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital and the Queen Elizabeth Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Utterly disgusted with lack of treatment

November 14, 2023
High PSE found on 15 June 2022. Spoke to Urologist 2 weeks later Biopsy 6 weeks after that. MRI scan 1 month after that. CT scan 2 months after that. Spoken to Consultant Urologist 2 months after that. Finally had my Prostatectomy 7 months after first diagnoses 18th Jan 2023. PSA has increased exponential from first post op test still not spoken to a medical professional 6 months after first post op PSE AND STILL NO CONSULTATION PLANNED!!. I have taken out a loan to pay to go private, cancer has now metastasis. Utterly, utterly disgusted with lack of treatment and very poor care from Solihull hospital.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you have had so many delays in receiving your cancer treatment and you are unhappy with the care you've received.

We are keen to listen to your concerns in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Was seen straight away

November 6, 2023
Last time we went, we walked in, sat down and they called him in for his scan straight away. We never even had to pay for parking.
Anonymous

Reply from Solihull Hospital

Dear friend/relative

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your friend/relative was seen straight away and that you didn't need to pay to park.

If you or your friend/relative would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The information box for kids was great.

November 6, 2023
I had 8 sessions here. The biopsy was awful and i couldn't have anyone with me. The experience was painful. The referral was done quickly. for radiotherapy, chemotherapy and the operation. I only had a lumpectomy as the chemo and radiotherapy worked well. They gave the kids an information box which was really helpful on how to explain and approach cancer with them. I felt like my husband could have done with more support.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. Whilst we are pleased to hear that your referral was actioned quickly and the information box was so helpful for your children, we are sorry to hear that the biopsy was not a pleasant experience and that you felt like your husband wasn't offered enough support.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Provided me with lots of information

November 6, 2023
I have been referred for a diabetes test. The staff are lovely and have communicated well with me, and provided me with lots of information about gestational diabetes.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that the staff in the diabetes department have been so lovely and informative - and have provided you with lots of information about gestational diabetes.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Solihull Hospital

Contact

0121 424 2000

Lode Lane
Solihull
West Midlands
B91 2JL

Location

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