Solihull Hospital Healthwatch Birmingham

My deaf parents can't book appointments.

October 3, 2023

Both my parents are deaf and they can't book or re-book appointments on the phone at all. They need our help all of the time. They have to go to the hospital once a month.

Anonymous

Reply from Solihull Hospital

Dear Relative

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that your parents are having such difficulties booking and rebooking appointments

We would advise, if you are happy to do so, to please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. Hopefully they can assist or can signpost you to the appropriate department who can. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Excellent support and very professional.

October 2, 2023

Very professional team of clinicians. Excellent support provided before and after treatment.

Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you were treated by an excellent and professional team of clinicians who provided good support before and after your treatment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Staff were good. Bit confusing where to go.

September 28, 2023

Operation went fairly straight forward. It was day surgery so in and out. It was alright to get to, parking was okay. It's a bit confusing finding the right entrance and where to go but once figured out all was okay. Staff were good.

Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that you had some issues navigating the hospital we are pleased to hear you are happy with the operation and the staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Really nice hospital. I was pleasantly surprised

September 26, 2023

They were very good. I went for an appointment and was referred quickly. Staff were really friendly and they send text messages to remind me of appointments. Really nice hospital was pleasantly surprised.

Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are so happy with your experience here - in particular the quick referral process, friendly staff and regular text message reminders about your upcoming appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Nurse is good.

September 26, 2023

I visit the dermatology department. I see them every 3 months. Took a long time to be put on the injection but it is working well. The nurse is good and can contact her if I need to ask any questions.

Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that there was a delay in receiving the injection we are pleased that things are now going well, you're happy with the nurse looking after you and she answers all the questions you have.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

3 year wait for operation

September 26, 2023

I had an operation to remove a basal cell carcinoma. A 3 year wait for an operation the hospital said it would be. They measured it, took photos of it and examined it and sent me home. Before I left they did say that the next time I came there was going to be a surgeon there, but there wasn't. 2 to 3 months later at my next appointment, no surgeon. I turned up, they measured me again, after around 6 months it became really frustrating. I asked to be signed off because of being messed around. My wife, kids and all the people that cared for me told me to go back and get it sorted. But there were too many times I went there and nobody did anything. When they did get around to doing the surgery they did it perfectly. Kept me in overnight. Stay was great.

Michael Betts

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are pleased to hear that the procedure to have a basal cell carcinoma removed and the inpatient stay you eventually had was great we are really sorry to hear that leading up to that there were delays and some confusion over the presence of a surgeon at your appointments

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Excellent hospital

September 25, 2023

Excellent hospital, very well organized.

Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received and how organised you found the hospital to be.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Urgent care open on Saturdays. Good and helpful service.

September 25, 2023

They do Saturday appointments at urgent care. They saw daughter had broken her hand and they sent her onto hospital. Good helpful service and have great availability.

Reply from Solihull Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about you and your daughter's experience of Solihull Hospital - apologies for the delayed response. We are pleased to hear that the urgent care service was so efficient and led to your daughter immediately being sent on to hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Felt it was a wasted journey.

September 25, 2023

They're okay. We got there after being referred on from 111 service and we were checked out by ANP and said doctor needed to see her at Heartlands. Again seen by an ANP and they said she was fine so just felt it was a wasted journey and I had to take time off for it.

Anonymous

Reply from Solihull Hospital

Dear Friend/relative

Thank you so much for taking the time to provide feedback about Solihull Hospital and Heartlands Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you felt that your appointments were a wasted journey for your appointment and we'd be keen to hear if anything could be learnt from what happened.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good communication, Staff are brilliant

September 25, 2023

They're quite good. Been there a lot for cardiology appointments. Good communication and staff there are brilliant.

Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you are happy with your cardiology appointments - in particular the good communication and brilliant staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Solihull Hospital

Reviews (136)

My deaf parents can't book appointments.

Excellent support and very professional.

Staff were good. Bit confusing where to go.

Really nice hospital. I was pleasantly surprised

Nurse is good.

3 year wait for operation

Excellent hospital

Urgent care open on Saturdays. Good and helpful service.

Felt it was a wasted journey.

Good communication, Staff are brilliant

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