Reviews (126)

It took days for the hospital to treat me

February 12, 2024
I had an ileostomy reversal last month, following from bowel cancer resection in 2022. The operation went very well, however my care at the hospital did not go as well. I did not take well to an antibiotic, I could not eat for 5 days, I was sick, my blood pressure went extremely high (unusual for me), the staff did nothing to counteract this. I had no IV fluids, no change in the antibiotic, my wound dressing was not changed from the operation on Tuesday until the Saturday when I raised concerns with the nurse. On the Saturday my daughter (who is a nurse) visited. Thank goodness. When she raised my falling health with the staff nurse, I was within 30 minutes put on an IV, and the antibiotic was stopped. Within 18 hours, my condition improved. Sufficiently to allow me to leave the following Monday. Thank goodness. I was still unwell for the following week, but had constant care AT HOME.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there were issues with the care you received following your operation - in particular the poor staff response to a reaction to antibiotics, and a wound dressing not being changed quickly enough.

Given the circumstances we are keen to listen to your or your daughter's concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Really poor care

February 12, 2024
Really poor care of my father. Left dehydrated for 4 days post op. No adequate pain relief. No response to bloods taken.
Had to ask for fluids, pain relief and anti sickness for him.
The nurses were not able to answer basic information about my father or medication he was prescribed. This is the second admission I have had to intervene as a nurse myself I am embarrassed at the poor care and lack of basic post operative management knowledge.
Anonymous

Reply from Solihull Hospital

Dear Relative

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there are were a number of serious issues with your father's care - in particular the dehydration, lack of pain relief and lack of information provided by the nursing staff.

Given the circumstances we are very keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Worried about the injections

January 17, 2024
I have injections in my knee. They were very good but they went to do another one and I feel very worried as some people have reacted very badly to them and I might not be able to walk.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about your knee injections at Solihull Hospital – apologies for the delayed response.

If you still have any concerns about your injections please make contact with the Patient Advice and Liaison Service (PALS) to provide your details - they are here to help and advise. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Nice staff that gave good information

January 2, 2024
I had a gastric bypass. It was very good. Very nice staff. On the day they spoke to me and they helped keep me calm. They gave me good information.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your gastric bypass went well - and in particular that the staff helped keep you calm and gave you good information.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Everything is good here

December 14, 2023
I have to have my scans here for my pregnancy. Everything is good here.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your pregancy scans have been going well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The staff are good.

December 14, 2023
Most of my scans have been at maternity here. You do have to wait a while but it isn't that bad. The staff are good and I have no issues at all.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that you have had some long waits for scans at the maternity department we are pleased to hear that otherwise you're happy and that the staff are good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Urgent appointment was cancelled

December 12, 2023
It was okay. One of the women during the MRI scan was off. They called before hand to make sure there was no contrast was being used due to having one kidney. The receptionist said it would not be used and was not mentioned on the notes. I got to the hospital and they said they needed to prep me for the injection. I told them I was told I was not having that because of my kidney. They ended up cancelling the procedure on the day to reschedule the week after. I asked the receptionist and she said it was the consultant's fault but I think she was trying to cover her tracks. This was meant to be an urgent appointment too.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there were issues with your urgent MRI scan with a communication issue leading it to be rescheduled.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very helpful consultant

December 5, 2023
A very helpful consultant. They referred us to Heartlands hospital for further tests and investigations.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital and Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your consultant was so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent hospital

December 5, 2023
Excellent hospital with professional staff
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you're so happy with the hospital and professionalism of the staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

No long waits, seen quickly

November 29, 2023
I had an MRI on my ear in July and I only got the results from QE this month. They said there was nothing wrong. They were good though. I was seen quickly and no long waits.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital and Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear it has taken a while to get your results back after MRI in July we are pleased the the appointment itself went well and you were seen quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Solihull Hospital

Contact

0121 424 2000

Lode Lane
Solihull
West Midlands
B91 2JL

Location

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