Reviews (126)

I was treated well

August 15, 2023
Went for injection for neuralgia in face. I went all the way to Solihull to get the injection. Everything was okay, was far to go but I was treated well.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you were treated so well when you came in for your injection for neuralgia.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

So good, why can't all services be like them

August 2, 2023
I go every 6 months from an injection to stop me from getting osteoarthritis. They're very good to me, I have no problems with them. They're nice as anything, ward 9 are lovely. They're so good there, why can't all services be like that.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you're so happy with the osteoarthritis treatment you've had and that staff look after you so well on Ward 9.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Nice hospital - they don't fob you off!

July 26, 2023
Pre-op was great. I feel stronger. It's a nice hospital, it's like a private hospital. They speak to you and don't fob you off.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you're so happy with your pre-op experience and that staff communicate well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Well organised and good communication

July 6, 2023
We used to attend the allergy clinic and it was very well organised. It's only a small hospital but the staff are great and there's good communication.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear that you've had a positive experience in our allergy clinic and that the staff are great and communicate well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

All was good

July 4, 2023
Had an appointment not long ago. All was good. straight to ward. I don’t know why we are here because Heartlands is just by my house. They should send you to nearest hospital and not have to travel. But staff were very good and professional.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Although we are sorry to hear there was some confusion about why you were sent to Solihull rather than Heartlands for your appointment we are pleased to hear that you were well looked after and that the staff you encountered were so professional.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They were nice

July 4, 2023
They were nice. The service was good. Moms in and out of the hospital a lot but always kind to her and she is just happy to have appointments and see them.
Anonymous

Reply from Solihull Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your mother has been well looked after on her regular appointments and stays here.

If you would like to provide any more information or further feedback about your or your mother's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The system needs to be improved

June 20, 2023
Park on road, ticket system for phlebotomy appointment needs to be improved. You have to wait for some time, the system needs to be improved.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you've had significant issues parking when attending your phlebotomy appointments.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very supportive

June 5, 2023
The team at Solihull were second to none when my husband was nearing the end of his life. They were very supportive and told us about services available to us as a family to help us all as a unit.
Anonymous

Reply from Solihull Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that the hospital was so supportive and informative during your husband's end of life care.

If you would like to provide any more information or further feedback about your family's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good hospital, good communication

June 5, 2023
It's a good hospital. The communication is good. Not much more to say really.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you're happy with the hospital and that the communication is good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good at making arrangements

May 30, 2023
I spent most of my recovery time after coming out of a coma at this hospital. They provided an occupational therapist to come out to find out and assess what I needed in my home. The staff in the hospital were good and arranged for me to have a phone so I could communicate with my family.
Anonymous

Reply from Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleaesd to hear that you are happy with the care you received - in particular the access to an occupational therapist and a phone so you could contact your family.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Solihull Hospital

Contact

0121 424 2000

Lode Lane
Solihull
West Midlands
B91 2JL

Location

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