St Clements Surgery

The staff have provided excellent care and support over the years.

You have to wait for days for an urgent appointment. They don't pick up calls or reply.

They are quite slow so if I'm ill I go to the pharmacy or just soldier on.

Asked more than once regarding results for previous blood test. First I was told that a nurse would call me, next time asking why no one called was told that all was fine. Repeat prescriptions not being passed over having to order again. Booked in for B12 injection and shingles jab, on the nurses screen was saying a blood test for that day. Don't feel reassured regarding the practice anymore.

Really hard, you can't get a same day appointment. If you don't get an appointment, you keep calling but you can't when you are working.

I'm not happy, I can't get an appointment. It's a bad service.

The worst, I can't get appointments easily. I call several times and they don't answer the phone. The doctor is good. The give others appointments, why not me?

I ring at 8:30AM and they tell me there aren't any appointments, the same things happens when I call at 3PM.

Sometimes it's difficult to get appointments but generally the doctors are good.

The midwife here is really good. I was given contact details and other information and am happy overall.