St Heliers Medical Practice

Very good and until now we haven't faced any issues. We have to call and wait in a queue to be connected but it is fine and we get an appointment in the end.

It is much better than other surgeries. I have to wait a while on the phone but eventually get seen by a GP or practice nurse on the same day.

Excellent, 5 stars

I had excellent care from my GP who pushed for a CMHT referral which got me a formal diagnosis and appropriate medication.

Brilliant. They're great. I can get through and get same day appointments. No issues with them. They're brilliant.

They're actually brilliant. They listen. They get you seen quickly with no waiting around. No messing. You can often call and get information and they'll ask you to come in if you need to see a doctor. they definitely prioritise children. No worries there.

Since covid they have streamlined services. They do a lot of triage over the phone and talk to a doctor and then they decide whether they can treat you over the phone or if you need to go in or if they can give you a prescription. I think they're amazing

Long wait to get through to reception on the phone. Then another long wait to get through to clinical team. Never get the same doctor. Used to have named GP but not since COVID. Poor phone quality which makes experience even more frustrating. GPs can’t get visual cues from telephone consults.

Very helpful and supportive reception staff. They always try to accommodate me.

You can't get through to them. Some mistakes have been made and they are not what they used to be. You have to phone on the day and if they think you need to be seen, they will see you the same day. Remote texts and appointments just do not work. I was prescribed medication and I wasn't sure why or whether I should be taking a double dose.