St Heliers Medical Practice

2 days to get through for a condition I've had previous so I know exactly what it is. Had to argue to get past a receptionist who thinks she's a gp and entitled to know all my symptoms, get past her eventually to a nurse who then has complete attitude, constantly overtalking me and refuses an appointment stating send a picture then changes her mind saying no go to your opticians like hello do any of our GPS actually see patients anymore? My opticians sent me to you but you wouldn't have heard that because you was too busy talking over me

Good. I can get appointments but it takes a while for them to answer. But with my son being premature they will give him an appointment the same day. They also do the same for myself and kids.

Absolutely abysmal. My daughter was tested for a lactose intolerance in May and we have not heard anything since. They lost the test the first time and that second test they done, we've still not heard from. They only do telephone appointments now and you have to take pictures, then they may let you see a doctor.

I'm lucky if I get an appointment here, I've tried on the phone for me and my husband. Went back to the GP for my husbands Diabetes sensor and the GP said there was no one there to do it. My husband couldn't remember how to do it at the time which is why he asked the Pharmacist and GP. Luckily he remembered but he would have had to go all the way back to the hospital, even though the Diabetes clinic had told me to go to the GP with any problems.

They're not too bad. I don't like that you have to order your insulin twice a month instead of once. The GP has helped me with referrals to the hospital too. They have sent things off for me and said to wait to hear from them.

The GP done blood and found out I have a Vitamin D deficiency, which can cause depression. They have since given me Vitamin D tablets which are helping.

They do their best. Fair amount of doctors, Can always get hold of one. Have to wait for them to answer, tried to do things by phone, they will usually see on same day. No continuity, can’t say I want to speak with such and such doctor.

Can get appointment quite easily. They are a very good practice. They are polite and very helpful.

Daughter tried to book an interpreter for herself for an appointment. There was no BSL interpreter available. My daughter than had to interpret for me. The receptionists made me feel uncomfortable. It really upset me. When I do get interpreters, they are very good.

They tell me I am calling at the wrong time. I have been waiting 2 weeks for an appointment for my work. And they won’t give me my meds until I have a review. It’s impossible. It’s very frustrating.