OHP - Harlequin Surgery

They send text messages in general and had sent us a message about the well woman event. They're generally good to get in contact with them, just send them texts.

They're okay in general, they're fine. Difficult to get appointments, try not to go there and get appointments over the phone.

Useless! Can't get in, always ask to do a triage form and by the time they get back to you, you're better.

GP called and said I should eat healthy and exercise in response to my scan results, but couldn't tell me about the scan as he hadn't physically seen it just said he could give that advice, and upped my cholesterol tablets.

No issues with the GP, they need to work on their medical system itself. They did refer me onto gynaecology and that as fine, just more work on the online system is needed.

The receptionists are unhelpful, they refused to check me in for an appointment and said I had to use the self check in, they escorted me to do this. I explained I couldn't use it, but I didn't want too. They did not listen. I don't agree with the self service machines, they are inaccessible for people who have poor digital literacy, and limited cognitive ability.
It is not clear which profession you are speaking too, the staff do not always introduce themselves or their role. The pharmacist does not listen and the priority seems to be changing medication rather than understanding the person.

I asked to speak to the physio doctor who I had seen previously and I was doing 8 weeks of physio. I rang on the Monday. It usually takes a day or two to get a reply to the email you have to send. Didn’t get a call so rang them again only to be told he’s on holiday for 2 weeks. It feels like every time I need to speak to a doctor it’s such hard work. Ring tell the receptionist your problem. They send you a link to complete that’s assessed by someone else and maybe two days later you’ll get a call asking you to come in or a phone consultation. My physio was completed using as app it stopped after 6 weeks and I’m in limbo again having to go through the process all again to speak to the doctor.

GP has made an error on my diabetic medication and are now with holding it so I'm going to miss out on my medication.

Reception staff are very helpful and the GPs are very good. They are slow in telling you the test results and you have to chase them.

Long waits on the phone. Lack of appointments and the new messaging services are useless.