The Harlequin Surgery

I asked to speak to the physio doctor who I had seen previously and I was doing 8 weeks of physio. I rang on the Monday. It usually takes a day or two to get a reply to the email you have to send. Didn’t get a call so rang them again only to be told he’s on holiday for 2 weeks. It feels like every time I need to speak to a doctor it’s such hard work. Ring tell the receptionist your problem. They send you a link to complete that’s assessed by someone else and maybe two days later you’ll get a call asking you to come in or a phone consultation. My physio was completed using as app it stopped after 6 weeks and I’m in limbo again having to go through the process all again to speak to the doctor.

GP has made an error on my diabetic medication and are now with holding it so I'm going to miss out on my medication.

Reception staff are very helpful and the GPs are very good. They are slow in telling you the test results and you have to chase them.

Long waits on the phone. Lack of appointments and the new messaging services are useless.

The midwives were really kind and helped a lot. Well supported and received all the information that I needed. Easy to get appointments with midwives there. It's harder to get a GP appointment. I managed to get one eventually by going online.

It is hard to get seen. I have only seen a doctor twice in 5 years.

They will come out to me if it's absolutely necessary and will come and take my blood pressure. I call to get an appointment with my own doctor as I thinks it's important to have a rapport and spark with your own GP. I have done well with this GP practice.

I can get appointments booked in for the next session quite easily.

I prefer the online bookings and phone calls.

They're really good and okay to ring up for an appointment. You get what they give you. Receptionists are okay but they can be abrupt but I thinks that's the constraints. Overall I think they're very good and effective. They are brilliant at getting prescriptions sent over to the pharmacy. I have never had a time where I'm stuck or without medication.