The Harlequin Surgery

Very good and helpful GP but getting an appointment is very difficult.

Good and helpful. Can get appointments and arrange them quickly for my husband and in regards to his health.

I can get appointments and it's easy to get them. I see my midwife there and it's all well organised.

They're alright, to see a doctor takes forever, you can make an appointment and it could be 2 or 3 weeks later, you could be dead before they see you. I had chest pains and they sent me away. The next day I called back and they sent for an ambulance.

Don't try to use them too much if I can help it. Takes a while to get through. I may need to use the service in the future.

I was having a mental crisis and my wife rang to get an appointment. The receptionist was told how I wasn't coping but insisted there were no appointments left. Luckily, my wife is extremely persistent and would not be fobbed off and eventually after 5 minutes explaining how serious the situation was, I was given an emergency appointment. The consultation was very good and very helpful.
I have been a patient with this practice for well over 30 years but it feels like they have taken on too many new patients and now cannot offer the service which we are all entitled to.
This morning I tried to book a telephone consultation to discuss my diabetes (which I have been asked to do by a doctor via an SMS message) and despite ringing at exactly 8:30am as I was advised to do yesterday by a receptionist, I simply got a recorded message saying that due to the volume of calls waiting to be dealt with I could not join the queue...try again later. I tried 6 times and got the same message. Eventually at 9:15 I got through to reception to be told that all of the appointments had gone for today. Try again tomorrow.
I won't bother because I know it will be exactly the same again. This is worrying because I am pretty sure the doctor will tell me that my last blood tests showed that I am now classed as "diabetic" and require medication. I assume that at some point the doctor will follow it up by telephoning me and then hopefully I will be able to get the medication I need.
NOT ACCEPTABLE!!!!!!!!!

My GP has been very helpful with me having mental health issues. Although I find the receptionists have no idea about mental health and are unhelpful.

Takes me a long time to get through to them. They are a pain. I thought maybe one of the nurses would call me but no.

They are good they deliver my medication, new eye drops for my eyes that I have to take at night. They are good.

They can squeeze me in. when I go there physically you stand a better chance to get an afternoon appointment. The phone is inundated but they offer a call back service for an appointment.